Here at Siemens, we take pride in enabling sustainable progress through technology. We do this through empowering customers by combining the real and digital worlds. Improving how we live, work, and move today and for the next generation! We know that the only way a business thrives is if our people are thriving. That’s why we always put our people first. Our global, diverse team would be happy to support you and challenge you to grow in new ways. Who knows where our shared journey will take you?

We are looking for dedicated and talented professionals to tackle ever-changing challenges, support customer needs, and questions from colleagues with clever concepts and creativity. We embrace change and work with curious minds to set the standard for customer support. Join us to focus together on what’s truly important: making lives better with new ideas and the latest technology around the world. Included in the scope of this role: Providing and exceptional customer experience with each customer contact/inquiry via phone, e-mail and online chat.

This is a hybrid role located in Buffalo Grove, Illinois. 2 Days in office, 3 days remote.

As a Customer Services Support Operator, you will:

• Demonstrate the ability to prioritize the daily workload of internal & external customer inquiries, including recognizing urgency and acting accordingly.
• Provide exposure to HVAC/Building Automation & Fire Safety customer segments.
• Spend half the day on phones in a call center environment, with the other half focused on email and other required tasks.
• Provide long-term resolutions to our customers, often through creative problem solving and collaboration across various functions throughout Siemens.
• Manage incoming Salesforce mailboxes/queues and providing timely, professional responses.
• Execute SAP daily transactions which include orders entry, status’, returns, credits, debits, and quotes.
• Provide user support on Siemens online catalog and ordering platform
• Research issues and questions using available information and resources.
• Identify, redirect and/or escalate problems to appropriate resources per customer support procedures.
• Fully utilize CRM, logging all customer contacts with thorough details.
• Work with 3^rdparty suppliers on order execution, returns, customer inquiries, product selection and timely order status resolution.
• Monitor and support on-line real time chat requests

You’ll make an impact with these qualifications:

Basic Qualifications:

• High School degree or state-recognized GED
• 2+ years of practical Customer Support experience
• Verbal and written communication skills in English
• Experience with Microsoft Office applications
• Must be able to demonstrate:
  • Ability to address customer inquiries/escalations
  • Professionalism and excellent customer service skills
• Legally authorized to work in the United States on a continual and permanent basis without company sponsorship 

Preferred Qualifications:

• Associate degree or bachelor’s in related discipline.
• Prior exposure to HVAC/Building Automation & Fire Safety customer segment.
• SAP experience
• Salesforce experience

Ready to create your own journey? Join us today.

About Siemens: 

We are a global technology company focused on industry, infrastructure, transport, and healthcare. From more resource-efficient factories, resilient supply chains, and smarter buildings and grids, to sustainable transportation as well as advanced healthcare, we create technology with purpose adding real value for customers.  

Our Commitment to Equity and Inclusion in our Diverse Global Workforce

We value your unique identity and perspective. We are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society, while ensuring that we attract the best talent based on qualifications, skills, and experiences. We welcome you to bring your authentic self and transform the everyday with us.

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