Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.

We are looking for a proactive and customer-focused Product Expert to join our team. In this role, you will bridge technical expertise with commercial excellence, supporting both pre-sales activities and post-installation customer success. You will work closely with Key Account Managers, customers, and internal teams to ensure seamless product adoption and outstanding customer experience. Your Functional Team is in Sweden, Finland and Baltics Country Cluster, and role requires travel within Lithuania, but also occasionally withing other cluster countries.

The Jobholder must speak the local language and be based in Lithuania, ideally in Vilnius or Kaunas.

Key Responsibilities:

Commercial Support

• Provide pre-sales technical support to Key Account Managers.
• Present and demonstrate selected products to customers, including method penetration.
• Prepare competitive tender responses with technical and scientific specifications.
• Share best practices for technical tender responses across the region.
• Participate in product launches and customer/user meetings.
• Contribute to marketing materials and customer newsletters.
• Educate sales teams on assays and product updates.

Customer Support

• Coordinate and assist with installation of new products at customer sites.
• Ensure compliance with global and regional installation guidelines.
• Develop and adapt customer training materials for local use.
• Conduct user training sessions and provide ongoing support.
• Support selected Siemens Healthineers products at designated sites.
• Participate in verification and validation activities when required.
• Ensure customer tickets are resolved promptly and documented in PACE/P58.
• Understand and act according to contract obligations.
• Share application knowledge internally to promote best practices.
• Translate and distribute IFUs, software updates, FSCA, and bulletins.
• Ensure FSCA implementation and compliance.

What We’re Looking For

• Degree in Life Sciences, Medical Technology, or related field.
• Strong knowledge of diagnostic assays and laboratory workflows, preferably from laboratory of chemistry, immunoassays and total laboratory automation.
• Excellent presentation and communication skills.
• Ability to manage multiple projects and coordinate with cross-functional teams.
• Customer-oriented mindset with a focus on quality and compliance.
• Fluent in English and Lithuanian.
• Driver's license is mandatory

Compensation package

• Salary range: 2600 - 3500 € / month
• Participation in the employer’s bonus system
• Company car benefit
• 20 working days + after one year of working with us, fully paid 5 working days within limited timeframe.
• Extensive medical insurance and sick leave policy exceeding statutory requirements
• Access to a global suite of ongoing benefits designed to help you thrive professionally and personally, for example:
• Global Employee Assistance Program
• Health & wellbeing programs
• Recognition & reward programs

Who we are:
We are a team of more than 71,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.

How we work:
When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual’s potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world’s most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

As an equal opportunity employer, we welcome applications from individuals with disabilities

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To all recruitment agencies:

Siemens Healthineers' recruitment is internally managed, with external support permitted only when a qualified supplier has established a formal contract with us. Unsolicited candidate submissions and referrals, absent a current supplier contract, do not establish consent and are ineligible for fees. We delete and destroy unsolicited information, thus, would recommend you refrain from any such practices. Your adherence to our policies is appreciated.