Intern - GBS Customer Relationship Management Mexico 

At Siemens Global Business Services (GBS), we shape the Shared Services landscape of the future by supporting companies in all sectors worldwide. We aim to excite our customers through providing value generating and high-quality solutions appropriately tailored to their needs.  Our mission is to seamlessly integrate, digitalize, and optimize business processes in areas such as Business Administration, Human Resources, Supply Chain Management, Sales, Marketing and Engineering and many more.   

We are seeking a detail-oriented and highly organized CRM Support professional to join our dynamic team in GBS AM Mexico and Central America. This role is integral to maintaining strong relationships with our clients while ensuring seamless communication between various departments.  

As an Account Management Support member, you will work closely with Head of Customer Relationship Manager, assisting in delivering the highest level of service to our clients. Your exceptional interpersonal and multitasking skills will be vital in managing administrative tasks, coordinating client meetings, and preparing reports that drive strategic decisions. The ideal candidate will be proactive in identifying client needs, leveraging excellent problem-solving abilities to address issues before they escalate. In this role, you will serve as a trusted point of contact for customers, providing timely updates and effectively managing expectations. The right individual will be technology-savvy, comfortable using CRM Tool and possess a keen eye for detail. This position offers a unique opportunity to grow within a supportive environment while contributing significantly to the overall success of our account management team. 

What are your responsibilities? 

Required Knowledge / Skills, Education and Experience: 

- Bachelor’s degree in business administration, Marketing, or a related field. 
- Experience in account management or customer service. 
- Customer-Centric Mindset: a commitment to delivering exceptional customer service and fostering positive relationships. 
- Exceptional communication skills, both written and verbal. 
- Proficiency in CRM software (Salesforce) and Microsoft 365. 
- Strong organizational skills with the ability to manage multiple tasks concurrently. 
- Detail-oriented, with a focus on accuracy in reporting and documentation. 
- Ability to work collaboratively in a multicultural team-oriented environment. 

*Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, protected veteran or military status, and other categories protected by federal, state or local law.