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Service Manager for Global Business Services (m/f/d)

职位ID
493548
发布时间
29-1月-2026
组织
Global Business Services
工作领域
Information Technology
公司
Siemens S.A.
经验水平
高级专业人士
工作职位
全职
工作模式
仅办公室/网站
工作性质
长期
任何西门子据点
  • 里斯本 - 葡萄牙
Siemens Global Business Services (GBS) enables Siemens units worldwide and external customers to accelerate their business transformation into a sustainable and digital future. 
Our portfolio comprises services driven by expertise and the latest technology – with a strong focus on innovation and digitalization in areas like Finances, Business Administration, Human Resources, Procurement, Sales and After-Sales.  
In our GBS Western Europe and Africa Hub we are already more than 1500 connected people, from over 50 different nationalities spread across 14 countries. If you value diversity and innovation, you’ll feel right at home here!
Discover our purpose, culture, and what makes GBS unique! Check out here!
GBS Digital Solutions (DS) co-create state-of-the-art solutions to boost digital business value with innovative technology and a powerful partner ecosystem. Our digital service portfolio covers: Digital Advisory Services, Business Process Management, Integration Layer, GenAI and Agentic AI, Advanced Analytics, Robotic Process Automation and Tech Operations.

Are you ready to be part of the change? Come join us!  ⭐

Your mission will be… 
  • The overall responsibility for the service including the communication with the key stakeholders
  • Ensure the service meets the needs of Siemens businesses and delivers the agreed business benefits.
  • Coordinate development and implementation as a Product Owner
  • Create and align user stories, testing of features, support in defect analysis)
  • Orchestrate cross-service integration aspects of service (compatibilities, dependencies etc.) and their fit to Siemens IT landscape.
  • Ensure service quality (e.g. incident, problem, performance and escalation management) daily
  • Drive the adaptation of the service across Siemens
  • Conduct Continuous service improvements and enhancement
  • Contribute to the implementation of knowledge management standards by gathering, analyzing, sorting, and sharing relevant information.
  • Provide functional advice and training to operational staff (e.g. SD staff) or semi-professional colleagues.
  • Coordinate SLA/OLA creation, reviews, and updates.
  • Oversee services or solution related performance and delivery indicators.
  • Identify and publish service metrics.
  • Point of contact for the respective service or process
  • Provide technical service expertise
  • Contribute in PoCs, service transitions, service development activities, and projects.
  • Contribute and support planning, budgeting, design, and alignment of service management processes.

We are looking for someone with…
  • Bachelor’s Degree in Computer Science, Information Technology or related fields;
  • At least 3 to 4 years of proven working experience as a Service manager in the information technology sector;
  • Strong Communication skills (Service Manager, Service Provider, Business Analysts, Developers);
  • Strong analytical capabilities needed to be able to overlook the complex integration aspects and dependencies to other processes and services;
  • Used to act in an international environment with virtual teams;
  • Knowledge on ITIL Service Management processes;
  • Knowledge on Service Orchestration aspects;
  • Knowledge on Agile Software Development;
  • Knowledge on Service Now;
  • Customer orientation;
  • Organizational skills;
  • Proficiency in English is a must have, basic German is considered a plus.


What We Offer:
  • Belong & Innovate: Work in diverse teams where every idea matters and innovation grows through collaboration and trust.
  • Flexibility that Works: Hybrid model, flexible hours, and a home office budget — because balance fuels performance.
  • Health & Well-being: Comprehensive health insurance, mental health support, and active sports communities to keep you feeling your best.
  • Grow Without Limits: Access world-class learning platforms, mentoring, and continuous development opportunities.
  • Purpose & Perks: Contribute to sustainability and volunteer initiatives, enjoy partner discounts, and take advantage of our convenient shuttle service.


Please attach your CV in English to your application.

Create a better #TomorrowWithUs #Siemens 🚀
Siemens is deeply committed to fostering a diverse and inclusive environment. We are proud to be an equal opportunity employer and strongly encourage applications from a wide array of talented individuals!