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Sustenance Manager

ID pozice
481459
Zveřejněno od
14-Říj-2025
Organizace
Siemens Healthineers
Obor
Research & Development
Stát
Siemens Healthcare Private Limited
Úroveň zkušeností
S dlouholetou praxí v oboru
Typ pozice
Plný úvazek
Režim práce
Pouze na pracovišti
Druh smlouvy
Trvalý
Lokalita
  • Bangalore - Karnataka - Indie
We are looking for a Sustenance Manager to lead the end-to-end monitoring and management of installed X-ray systems in the field (e.g., RAD, Fluoro, Mammo, etc.). The Role is responsible for continuous analysis of install base data, complaint handling, driving product and system change control processes, defining and tracking CAPA against deadlines and costs, managing release planning and execution of hotfixes, bugfixes, and service packs.

Your responsibilities
In this role, you are responsible for:
• A team of Sustenance Engineers
• Monitoring, analyzing, and interpreting of data from the Installed Base.
• Oversee customer complaints in coordination with DCU, ensuring timely resolution, risk mitigation, and sufficient documentation.
• Processing of investigations and complaints as part of CCB/PSG.
• Defining/Processing and implementation of CAPA. Monitoring of deadlines and costs of corrective and preventive actions
• Release planning and controlling of Hotfixes, Bugfixes and Service Packs. Implementation of changes as the change owner
• NC processing (spare part consumption, trend, KPI overruns, Warranty (GWL) cost overruns) 
• DPI(Defect/discrepancy problem investigation) processing (only as long as systems are in production)


Your qualification
To be successful in this role, your profile includes:
• B.E./B.Tech./master’s degree in Mechatronics, Mechanical, Electrical, Electronics, Physics, or related field
• 3–4 years of hands-on experience in Project Management, including decision-making in steering boards
• Knowledge of Product life cycle and software engineering processes
• Proven experience in building, leading, and mentoring teams
• Practical experience in handling customer complaints and providing multi-level customer support
• Strong troubleshooting skills in medical imaging equipment
• Knowledge of risk management principles (product compliance, patient safety, and regulatory adherence) with ability to oversee safety complaints if required
• Familiarity with Siemens Healthineers products and solutions, X-ray technology/products is an added advantage
• Demonstrated ability working with multi-cultural teams and various internal (R&D, legal, procurement, export control and customs) and external stakeholders globally
• Excellent verbal and written communication skills
• Presentation skills to BL management 


Your Contributions to the Organization
In this role, you create value for the organization by:
• Ensuring reliable performance of installed X-ray systems through continuous monitoring and lifecycle management.
• Driving complaint handling, CAPA management, and change control processes to reduce risks, costs, and downtime.
• Managing release planning and execution of hotfixes, bugfixes, and service packs to maintain system stability.
• Securing spare parts availability and efficient issue resolution to support business continuity and customer satisfaction.
• Analyzing installed base data to identify improvement opportunities and guide decision-making.