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Technical Support Engineer EV Charging (m/f/d)

ID pozice
484463
Zveřejněno od
07-Lis-2025
Organizace
Smart Infrastructure
Obor
Customer Services
Společnost
Siemens S.A.
Úroveň zkušeností
S dlouholetou praxí v oboru
Typ pozice
Plný úvazek
Režim práce
Kombinovaně (vzdáleně/na pracovišti)
Druh smlouvy
Trvalý
Lokalita
  • Corroios - Setubal - Portugalsko
Siemens Smart Infrastructure relies on the combination of smart grids and smart buildings by combining physical solutions and digitalization in all areas of electrification and automation. Ingeniously it connects energy systems, buildings, and industries to improve the way we live and work through greater efficiency and sustainability. 

Siemens SI has its global headquarters in Switzerland with about 7,400 colleagues who are responsible for the solutions and services business. This makes Siemens SI the market leader in Europe. 

Together, we build technology to transform the everyday! 


As a Technical Support Engineer EV Charging you will provide advanced remote technical support, integration, and escalation management for EV charging systems, contributing to product enhancement and frontline support training.


Your mission will be… 
  • You will provide remote advanced technical support and conduct root cause analysis for EV charging systems, ensuring high-quality assistance and customer satisfaction 
  • Following up, you will support integration efforts between EV chargers, vehicles, and backend systems to enhance system compatibility and functionality 
  • Additionally, you will manage and resolve technical escalations efficiently, maintaining a clear documentation of support cases, resolutions, and technical learnings 
  • Collaboratively working with Product Champions and R&D teams, you will address recurring product issues and contribute to product enhancements to continuously improve product reliability 
  • Finally, you will provide feedback and training to frontline support teams to improve first-contact resolution rates and ensure adherence to operational key performance indicators (KPIs) 

We are looking for someone with… 
  • Education: Bachelor's degree  with a first professional experience in Electrical Engineering. Alternatively, a completed vocational training with further education as a certified technician and extensive professional experience is acceptable
  • Experience & Skills:
    • Strong background in electronics, IT, energy systems, or communication technologies 
    • Between 3 to 5 years of experience in technical support roles, preferably customer-facing in a call center within the eMobility industry 
    • Familiar with EV charging standards and protocols such as Type 2, CCS, OCPP 
  • Ways of working: Demonstrates analytical problem-solving skills, technical proficiency, and the ability to collaborate effectively across multidisciplinary teams
  • Languages: Proficiency in English required

What you can expect from us… 
A hybrid and flexible working model to promote a better work-life balance, along with a budget for home office support and the opportunity to do 16 hours a year of volunteer work. A health insurance, access to our on-site medical center, plus the chance to join sports groups. 

In addition, you'll have access to online learning platforms and discounts with our partners. A shuttle bus to commute to the facilities and the possibility of financial support to your studies. 

What makes us proud as an employer: 
  • Merco – Companies and Leaders with the Best Reputation in Portugal  (#1 Tecnology/Manufacturing) 
  • Forbes – World’s Best Employers (#1 Engineering & Manufacturing) 
  • LinkedIn – LinkedIn Top Companies (#2) 
  • OnStrategy – REPSCORE 2024: Brands’ Reputation in Portugal (#1 Engineering & Electronic Services) 
  • Fortune – World’s Most Admired Companies (#1 Industrial Machinery) 
  • Teamlyzer – Company with the Best Interviews (#1 Technology) 

Please attach your CV in English. 

#Siemens #PeopleAtSiemens 

Siemens is committed to creating a diverse environment and is glad to be an equal opportunity employer. We strongly encourage applications from a diverse talent pool! 


About us

We believe that electric mobility is a crucial lever to achieve global climate goals. And we are dedicated to integrating it into everyday life by providing innovative charging infrastructure solutions. 

Our portfolio combines smart DC charging technology with IoT-connected hardware, advanced software, and comprehensive services. We specialize in the growing eTruck and eBus segment, delivering reliable solutions for both depot/fleet and en-route charging. 

As one of the leading players in charging infrastructure, our team of over 1,000 professionals has successfully installed more than 80,000 chargers across 60+ countries. We work closely with Charge Point Operators, OEMs, energy suppliers, and fleet operators to create tailored solutions that meet every requirement. 

Recently strengthened by the integration of Heliox, a Dutch technology leader in DC fast charging solutions, we're expanding our capabilities and expertise in eMobility solutions. To better serve our customers and act more dynamically in a rapidly evolving market, we plan to establish ourselves as a separate legal entity. 

You can find more information about the department and its products here:  www.siemens.com/emobility