For our Smart Infrastructure Electrical Products business unit in Gebze, we are looking for a Customer Services Professional in Low Voltage and Control Products Business (Technical Support).

What are my responsibilities?

·       Supports customer remotely and provides 1st level customer support

·       Drives complex issues and questions to respectively qualified Service Technicians or Service Engineers

·       Participates in investigating and resolving technical problems

·       Supports pre-and/or post sales technical product advice for implementation and operation of customer solutions

·       Deploys detailed knowledge and expertise about the organization's service offering, related products and application domain to improve either business operations and/or strategic innovations

·       Supports acquisition activities with detailed technical knowhow on complex issues

·       Contact with HQ for any cases ongoing at SERCO content

·       Adheres to and enforces the organization's internal processes and rules as well as public standards and regulations

·       Making outbound calls to support service sales and overall sales

What do I need to qualify for this job?

·       Graduated from Electrical and/or Electronics departments

·       Knowledge on low voltage power distribution products and industrial control products including protection, metering and control

·       Knowledge on medium voltage power distribution systems and products is a plus

·       Very good command of English

·       Advanced level of knowledge in MS Office Applications

·       Analytical thinking, result and quality-oriented approach and good communication skills are required competencies 

What we offer

1. Speak up Culture
2. Respectful Workplace
3. Being part of a global work environment
4. Attractive remuneration package
5. Excellent recognition tools providing spot awards
6. Learning & Development opportunities for both personal and professional growth 
7. Leave days for parents and a variety of flexible working models that allow time off for yourself and your family 
8. Creche allowance for mothers
9. Share matching programs to become a shareholder of Siemens AG
10. Remote working and remote  living flexibility only for relevant positions
11. Find more benefits here

“At Siemens we are always challenging ourselves to build a better future. We need the most innovative and diverse Digital Minds to develop tomorrow‘s reality. Find out more about the Digital world of Siemens here: www.siemens.com/careers/digitalminds”

As Siemens we believe physical barriers are not related to potential. Only the potential matters to us. Therefore, we look forward to receive applications of candidates with physical barriers and chronic illnesses. We support healthy relationships between candidates with barriers and their colleagues because we believe we can create differences together.

Siemens is dedicated to quality, equality, and valuating diversity and we welcome applications that reflect the diversity of the communities within which we work.

We are looking forward to receiving your online application. Please ensure you complete all areas of the application form to the best of you ability as we will use the data to review your suitability to the role.

Please find more information from our web site: 

https://new.siemens.com/tr/tr.html

Contact
IF you need more information please don't hesitate to contact us.
+90 216 459 20 00

https://new.siemens.com/tr/tr/genel/iletisim.html
insanorganizasyon.tr@siemens.com

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