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Worker Readiness Service Analyst

ID pozice
495649
Zveřejněno od
24-Úno-2026
Organizace
Global Business Services
Obor
People & Organization
Společnost
Siemens, S.A. de C.V.
Úroveň zkušeností
S dlouholetou praxí v oboru
Typ pozice
Plný úvazek
Režim práce
Kombinovaně (vzdáleně/na pracovišti)
Druh smlouvy
Trvalý
Lokalita
  • Ciudad de México - Ciudad de Mexico - Mexiko
Siemens Global Business Services (GBS) is looking for a Service Line Analyst, who works closely with the Service Line Manager to evolve and grow its Worker Readiness Service offering (WRS) The service consists of a set of dashboards for the process stakeholder community, intervention services on behalf of the hiring manager, and orchestration of the stakeholder community to drive improved end-to-end process performance for on- and offboarding. The WRS team collaborates with a highly sophisticated analytics environment at the intersection between the individuals involved in the onboarding process combined with data from Talent Acquisition systems, Human Capital Management systems, and Business Process Management systems. The overarching goal of this role is to enable an outstanding onboarding experience for every new worker and the hiring manager.

Our successful candidate is highly motivated, has outstanding customer facing skills, that help our customers to successfully navigate the onboarding process. Our perfect candidate is highly motivated to listen to our customers to determine what will be the next level of service excellence. (S)he is highly motivated to continuously enhance customer value by developing a deep understanding of the underlying processes and necessary changes. The chosen individual thrives on positive customer feedback accomplished through collaboration between a diverse set of individuals reaching from customers, IT specialists, data scientists, and process experts.


Area of Responsibility

• Foster and facilitate collaboration with other teams and service providers in the process community to deliver best possible end-to-end service experience.
• Engage with customer to determine level of satisfaction.
• Align with process stakeholders up- and downstream of the HCM service on service levels and process performance goals
• Monitor customer aging accounts to ensure onboarding events are staying on track
• Troubleshoot onboarding errors and see to resolution
• Align and synergize with neighboring service lines such as time management, payroll, and master data management to maximize customer benefit and resource utilization.
• Ensure implementation of highest operational standards in alignment with customer expectations.


Required Skills & Education


• 1+ years in human resources shared services
• Working proficiency with On Boarding Operations in HR Shared Services
• Experience in process design, real-time dashboarding, and digital solutions implementations a plus
• Experience with HR related processes and data flows required
• Understanding of large company structures preferred
Skills and Capabilities
• Excellent communications, interpersonal and influencing skills
• Strong emotional intelligence to deal with distressed customers and complex settings
• Flexible to differing situations and the individuals you are working with
• Capability to effectively manage deadlines/time, prioritization, in a fast-paced environment
• Strong knowledge about how advanced analytics solutions can improve team and process performance


Education


BS/BA in related discipline, or advanced degree, where required, or equivalent combination of education and experience.


*Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, protected veteran or military status, and other categories protected by federal, state or local law.