Key Responsibilities:

• Install, Maintain and Support the grid infrastructure (Altair Grid Engine, Altair Accelerator, IBM LSF, SLURM) to meet uptime, availability and performance goals.  

• Monitor services and respond proactively to fix issues to continuously improve availability and performance.  

• Install and Configure Grid Software, upgrade and do patch maintenance. Ensure software license compliance. Liaise with Vendors to resolve problems.   

• Work on automating tasks that has a potential for reducing manual repetitive labour.  

• Provide Level2/3 assistance to user community by answering questions, troubleshooting problems and providing informal one-on-one training when needed. Work on Support tickets to meet service level objectives.  

• Contribute to evolving standard operating procedures with a focus on problem avoidance 

• Maintain and Enhance existing tools supporting Altair Grid Engine written in Perl/Shell/Python 

• Develop and maintain new tools for IBM’s LSF infrastructure 

• Support and maintain analytics dashboard with Elastic Stack  

• Generate usage and performance reports 

• Create documentation to support maintenance of tools 

• Actively participate in team meetings, report on project status, update monthly metrics and report quarterly on IT operations and project activities 

• Enhance/Maintain web based solutions to address reporting and analytics needs. Enhance solutions to meet evolving requirements and develop solutions to bring in transformative change.  

Qualifications:

• BS degree (or equivalent) in Information Technology or Engineering 

• Must have 10+ years of experience in Systems Administration supporting Linux and doing automation with Perl/Unix Shell.  

• Must have in-depth knowledge supporting and administering servers in a large, multi-site, enterprise-wide environment.  

• Must possess Perl/Shell scripting abilities along with process automation experience. Knowledge and experience automation with Python is a plus 

• The candidate should have excellent knowledge of Perl and be able to read code and develop understanding to be able to maintain and enhance the current set of tools.  

• Experience supporting distributed computing environment (Altair / LSF / SLURM) is desirable 

• Knowledge of database systems and experience with MySQL/MSSql is desirable 

• Must understand enough of Networking, Storage and Virtualization to work effectively with colleagues from the respective teams when required for troubleshooting or planning capacity or addressing performance issues 

• Experience supporting software development engineers and employees on the move or remote employees. Experience resolving problems in an effective and timely manner in accordance with SLA's and customer expectations.  

• Demonstrate Project management, time management and prioritization skills to accommodate business requirements and managing scheduled activities.  

• Exposure to Cloud and Big Data Technologies, Elastic Stack is a plus 

• Must have experience providing excellent customer service. Ability to establish and maintain effective working relationships at all levels is highly desirable.  

• Must be familiar with problem management, incident management, and change control processes.