IT Infrastructure Specialist

Here at Siemens, we take pride in enabling sustainable progress through technology. We do this through empowering customers by combining the real and digital worlds. Improving how we live, work, and move today and for the next generation! We know that the only way a business thrives is if our people are thriving. That’s why we always put our people first. Our global, diverse team would be happy to support you and challenge you to grow in new ways.

Transform the everyday with us!

This position you will work onsite out of our Wendell, NC facility.

The IT Infrastructure Specialist is responsible for coordinating, governing, and advancing infrastructure services that support business operations across multiple sites, with a strong focus on WAN, LAN, server infrastructure, factory/OT connectivity, cybersecurity compliance, and major incident management. This role serves as the primary liaison between the business, internal IT teams, and managed service providers to ensure infrastructure solutions are reliable, scalable, secure, and aligned with both global standards and regional/site needs.

The position is intended to facilitate infrastructure demands, manage local infrastructure, coordinate service providers, validate technical solutions, support critical issue resolution, and ensure the IT landscape can support business growth, factory operations, and new site expansions. Similar infrastructure and vendor-facing roles commonly focus on coordinating technical services, driving standards, supporting design reviews, managing vendor performance, and ensuring operational continuity.

Key Responsibilities

WAN & Connectivity Management

• Own and coordinate all WAN-related infrastructure requests, including circuit ordering, upgrades, and service changes.
• Lead regular operational touchpoints with WAN providers (e.g., Orange, Deutsche Telekom, or equivalent carriers) to review delivery status, service quality, and upcoming business needs.
• Perform bandwidth and capacity planning to support business growth, production demands, and new site launches.

LAN & Site Infrastructure Coordination

• Coordinate major LAN-related requests such as new site deployments, VLAN additions, network expansions, and significant infrastructure changes.
• Manage local networks
• Act as the primary infrastructure liaison for managed service providers supporting corporate and site network services.
• Ensure infrastructure changes are properly documented, approved, communicated, and aligned with governance processes.
• Support infrastructure readiness for business expansion, factory changes, and new operational requirements.

Infrastructure Architecture & Governance

• Support factory-focused infrastructure architecture, including alignment between enterprise IT and OT/manufacturing environments.
• Review proposed infrastructure solutions and validate that designs support reliability, scalability, cybersecurity, and business continuity.
• Identify infrastructure risks, technical gaps, and non-standard designs; escalate where needed and recommend mitigation plans.
• Ensure global infrastructure governance is balanced appropriately with local, regional, and factory operational needs.

Server, Hosting & Compute Infrastructure

• Coordinate ordering and infrastructure demand related to on-premises server environments, hybrid platforms, and cloud-hosted services.
• Support planning and governance across on-prem, hybrid, and cloud infrastructure landscapes.

Cybersecurity, Risk & Compliance

• Ensure infrastructure architecture and service delivery comply with cybersecurity requirements, internal controls, and company standards.
• Partner with cybersecurity teams to identify, assess, and address infrastructure-related risks.
• Promote secure and resilient infrastructure practices across factory, office, and multi-site environments.

Major Incident, Problem & Escalation Management

• Act as an infrastructure escalation point during major incidents, partnering with site teams, service providers, and technical stakeholders to accelerate recovery.
• Drive or coordinate post-incident reviews, root cause analysis (RCA), and corrective action follow-up.
• Identify recurring issues and work with vendors and internal teams to reduce incident frequency and improve service stability.

Stakeholder Partnership & Business Alignment

• Act as a trusted infrastructure advisor to IT leadership, business partners, and site stakeholders.
• Translate technical issues, risks, and recommendations into clear business-impact language for non-technical audiences.
• Support execution of global IT strategy while balancing local operational and factory needs.
• Contribute to continuous improvement in infrastructure processes, documentation, governance, and service transparency.

Required Qualifications

• Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related field, or equivalent practical experience.
• 6–8+ years of experience in IT infrastructure, preferably in complex, multi-site enterprise environments.
• Experience working in vendor-managed IT service environments.
• Established foundation in WAN, LAN, networking, and infrastructure service delivery.
• Experience reviewing or supporting infrastructure architecture across on-premises, hybrid, and cloud environments.
• Experience supporting multiple locations, growing businesses, and/or new site deployments.
• Exposure to factory or manufacturing environments, including awareness of OT/production-critical infrastructure needs.
• Experience coordinating or supporting major incidents, problem management, and escalations.
• Proficiency in English both written and verbal
• Applicants must be legally authorized to work in the United States without the need for new or future company sponsorship. Candidates with an existing, established sponsorship arrangement may be considered.

Preferred Qualifications

• Experience with ITIL-based processes, especially Incident, Problem, and Change Management.
• Familiarity with infrastructure governance and standardization in global organizations.
• Understanding of OT/IT integration, network segmentation, and production-critical environments.
• Experience with server management, data center operations, or hybrid/cloud hosting models.
• Exposure to service management metrics, including SLAs, OLAs, KPIs, MTTR, and RCA tracking.
• Strong communication skills with both technical and non-technical stakeholders.
• Proven ability to work with senior leaders and translate technical topics into business-relevant language.
• Strong negotiation, coordination, and vendor management skills.
• Certifications such as:
• Cisco CCNA, CCNP, CCIE
• ITIL Foundation or higher
• Cloud foundation certifications (AWS, Azure, or GCP)
• Infrastructure, networking, or service management certifications

Scope of the Role

This role is expected to:

• Coordinate and govern infrastructure services across multiple sites
• Support business growth, new site readiness, and infrastructure scalability
• Improve service consistency and provider accountability
• Strengthening alignment between global IT standards and regional/site operational needs
• Enhance infrastructure reliability, compliance, and supportability
• Perform day-to-day device configuration or direct administration of all network/server components

Our Commitment to Equity and Inclusion in our Diverse Global Workforce:

We value your unique identity and perspective. We are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society, while ensuring that we attract the best talent based on qualifications, skills, and experiences. We welcome you to bring your authentic self and transform the everyday with us.