Who we are

Build a brighter future while learning and growing with a Siemens company at the intersection of technology, community and sustainability. Our global team of innovators is always looking to create meaningful solutions to some of the toughest challenges facing our world. Find out how far your passion can take you.

About the Job

We are seeking a detail-oriented and customer-focused Billing Operations Administrator to support a variety of administrative and operational functions. This role is responsible for managing billing-related inquiries and documentation requests while serving as a key liaison between clients and internal teams.

The ideal candidate is resourceful, patient, and a strong problem solver who can navigate cross-functional environments to find answers and deliver exceptional service.

This is a client facing role that will require verbal and written communication answering incoming calls to AR/Billing/Order Operations.

What you will do

Manage and respond to client inquiries, invoice questions, and account-related concerns

• Prepare and process documentation requests, including, but not limited to:
• Vendor forms
• W-9s
• Tax certificates
• Certificates of Insurance (COIs)
• Sole source letters
• Coordinate with internal collaborators (Legal, Cybersecurity, HR, Sales, Product) to gather required information and ensure accurate responses
• Track and follow up on requests to ensure timely resolution
• Support the completion of billing cases and administrative tasks with high attention to detail
• Maintain organized records and documentation for all transactions and requests

What you need

• 3+ years of experience in an administrative, billing, or operations support role, with client facing responsibilities
• Associate's or Bachelor's degree (Business, Finance, Operations) or in a related field 
• Basic understanding of finance or billing processes
• Strong written and verbal communication skills to effectively engage with clients and internal partners
• Proven ability to interact effectively with both external clients and internal cross-functional teams
• Excellent problem-solving skills with the ability to think critically and find solutions independently
• High level of patience and persistence when navigating complex requests or multiple stakeholders
• Strong organizational skills with the ability to manage a steady workload and adapt during peak periods
• Highly Organized/Time management skills
• Preferred experience in Salesforce, Docusign and PDF Editor software

What makes you a Standout

• Provides timely, accurate, and professional responses to client requests
• Effectively partners with internal teams to resolve complex or multi‑step inquiries
• Maintains a high level of client satisfaction and trust
• Manages workload efficiently during both steady and high‑volume periods
• Maintains accurate documentation and clear case records

Work Environment

• This is a client-facing administrative role requiring professionalism, strong language skills, and confident communication
• Work volume is generally steady, with periodic high-demand cycles that require flexibility and prioritization

The Brightly culture

We’re guided by a vision of community that serves the ambitions and wellbeing of all people, and our professional communities are no exception. We model that ideal every day by being supportive, collaborative partners to one another, conscientiously making space for our colleagues to grow and thrive. Our passionate team is driven to create a future where smarter infrastructure protects the environments that shape and connect us all. That brighter future starts with us.

Our Commitment to Equity and Inclusion in our Diverse Global Workforce:

We value your unique identity and perspective. We are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society, while ensuring that we attract the best talent based on qualifications, skills, and experiences. We welcome you to bring your authentic self and transform the every day with us.

Brightly maintains a Drug Free workplace in accordance with applicable law.