You’d like to support shaping the future of healthcare? We at Siemens Healthineers put our focus on people that dedicate their energy and passion towards this goal. Siemens Healthineers stands for the pioneering spirit of our employees, together with our long-lasting tradition as a world-leading technology company in the ever-changing healthcare industry. We offer a flexible and dynamic work environment full of opportunities to grow and to foster personal and professional development. Does this appeal to you? Then become part of our global eCommerce team as Technical IT Operations Professional.

This is a hybrid position with possible locations in Bratislava, Žilina, or Košice.

Tasks and Responsibilities:

• Evaluate assigned incidents, resolve where possible. Seek additional information and clarifications from requester if necessary. Assign incidents to the technical team if necessary and ensure a smooth handover.
• Coordinate with business in understanding and finalizing Change Requests
• You will be dealing with business stakeholders in EMEA region in supporting Webshops
• You will work with the technical team to coordinate testing and implementation of Change Requests
• Once trained in our Service Transition and Project Management processes and upon becoming familiar with webshop functionality, you will also be Project Manager for initiatives in this area
• You shall work closely with other eCommerce team colleagues located in the US, Germany and India.
• Ability to effectively analyze, identify and troubleshoot production issues.
• Create, Manage and Execute test cases in Azure DevOps.
• Support Business for UAT testing and coordinate with development team for bug/issue resolutions.

Technical Skills:

• Must be familiar with functions of ecommerce sites. Specific experience supporting SAP Commerce Cloud-based web applications would be a plus.
• Familiarity with ServiceNow based incident and change management process tools would be a plus.
• Experience with usage of test management tools like Azure DevOps

Soft Skills:

• Fluency in English.  Excellent written and oral communication skills are required.
• Fluency in other European languages such as German is a plus, but is not a core requirement
• Ability to work effectively in a virtual team setting with peers, other IT teams, and business stakeholders across different countries and cultures.
• Learn to use SAP to support first-level troubleshooting.

What do we offer:

·      Variable and Christmas bonus

·       Hybrid type of work – combination of telework and work from office

·       Flexible Working Hours

·       Bridge days – free extra paid leave 6 days per year 

·       3 sick days per year (no doctor’s permit needed)

·       In case of sickness 100% salary reimbursement 20 days/ year, this includes max. 10 days/ year for of family care

·       Additional pension plan

·       300 EUR for regeneration of work force via cafeteria system

·       Wellbeing program – Psychological, Legal and Financial Councelling

·       Family care program (subsidy for newborns, maternity leave, kindergardens, summer camps)

·       Retention program (work anniversary, life anniversary, employee loans)

·       Training and development program (business and product trainings, e-learning, language courses, soft skills trainings,…)

·       Adjustable standing desk as a standard

·       Participation on world famous IT conferences like Microsoft IGNITE for best employees

·       Wide project portfolio in healthcare domain and job rotation within company (Cybersecurity, Artificial Intelligence, Healthcare IT services, …)

*We are required by law to disclose basic wage component (minimum salary) for the advertised positions. We carefully consider your professional qualifications and experience in our compensation package and/or when offering you other positions.

Our goal is to pay our employee's fairly, with regard to the market situation and we are ready to welcome high-quality candidates in our team.

Basic wage component (gross) and other rewards : starting from 2300EUR brutto /month + VAR*