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IT Operations Manager - English Speaker (m/f/d)

ID pozice
508500
Zveřejněno od
01-Čer-2026
Organizace
Global Business Services
Obor
Information Technology
Společnost
Siemens S.A.
Úroveň zkušeností
S dlouholetou praxí v oboru
Typ pozice
Plný úvazek
Režim práce
Kombinovaně (vzdáleně/na pracovišti)
Druh smlouvy
Trvalý
Jakákoli Siemens lokalita v
  • Lisabon - Portugalsko
Siemens Global Business Services (GBS) enables Siemens units worldwide and external customers to accelerate their business transformation into a sustainable and digital future. 
Our portfolio comprises services driven by expertise and the latest technology – with a strong focus on innovation and digitalization in areas like Finances, Business Administration, Human Resources, Procurement, Sales and After-Sales.  
In our GBS Western Europe and Africa Hub we are already more than 1500 connected people, from over 50 different nationalities spread across 14 countries. If you value diversity and innovation, you’ll feel right at home here!

Discover our purpose, culture, and what makes GBS unique! Check out here!

GBS Digital Solutions (DS) co-create state-of-the-art solutions to boost digital business value with innovative technology and a powerful partner ecosystem. Our digital service portfolio covers: Digital Advisory Services, Business Process Management, Integration Layer, GenAI and Agentic AI, Advanced Analytics, Robotic Process Automation and Tech Operations.

Are you ready to be part of the change? Come join us!  ⭐

Your mission will be… 
  • Coordinate service delivery, take accountability, and report performance (Service Levels. KPIs and Costs) of each individual IT service;
  • Building strong partnership relationships with our providers, IT business partners and our business customers;
  • Handle ongoing IT Initiatives and onboard changes on a controlled fashion to the Global Business Services world;
  • Drive any regulatory and compliance related topics together with our Provider Management and Risk and Compliance chapters;
  • Handle escalations and customer complaints of service owners and proactively discuss escalations with our management;
  • Take ownership of all major incidents and represent GBS at the crisis meetings;
  • Communicate status updates to GBS management and business customers;
  • Deliver accurate and regular performance and consumption reports to the management upon periodically and upon request;
  • Act as a Demand Manager for new internal customer requests (Integration of new services, New Incident Management module requirements, features, etc.);
  • Coordinate the integration of the new service/solution in the ServiceNow Incident Management module and support framework (Including Integrated Service Desk Enablement);
  • Assess User Experience aspects of any new or transformed service/feature to always achieve user satisfaction;
  • Coordinate and handle migration activities as a Project Member and representative for stakeholders;
  • Monitor the overall Incident Management Process performance;
  • Documentation of processes and process optimizations;
  • Identify proactively critical areas impacting the correct process execution and the user satisfaction;
  • Have an analytical mindset for orchestration the different aspects of the Incident Management process, composed by multiple services, and executed by multiple providers;
  • Involve and coordinate providers and responsible for Incident Management Operations.

We are looking for someone with…
  • Bachelor’s degree (or similar) in management, communications, or IT (preferable);
  • Several years of experience in similar roles;
  • Experience in ServiceNow or other ticketing tools;
  • Consolidated and proven expertise on Service Desk practices and L1/L2 IT support;
  • Advance Knowledge on additional ITSM processes & ITSM modules of Service Now (e.g. Major Incident-, Knowledge- and Complaint-, Service Request Management);
  • Excellent oral and written skills in English (required);
  • German skills (verbal and written) are a plus;
  • Good communication and networking skills in an intercultural environment and across all management levels;
  • In-depth knowledge of escalation procedures, incident management, and other disciplines related to service delivery;
  • Ability to manage and prioritize tasks efficiently;
  • Experience in taking care of third party-provided services;
  • Proven resource planning and problem-solving skills;
  • Solid Microsoft Office knowledge;
  • Knowledge of ITIL principles, DevOps, and agile Project Management methodologies;
  • Solid presentation & reporting skills;
  • Eagerness to learn new technologies;
  • Proactive & Teammate mentality are a must!

What We Offer:
  • Belong & Innovate: Work in diverse teams where every idea matters and innovation grows through collaboration and trust.
  • Flexibility that Works: Hybrid model, flexible hours, and a home office budget — because balance fuels performance.
  • Health & Well-being: Comprehensive health insurance, mental health support, and active sports communities to keep you feeling your best.
  • Grow Without Limits: Access world-class learning platforms, mentoring, and continuous development opportunities.
  • Purpose & Perks: Contribute to sustainability and volunteer initiatives, enjoy partner discounts, and take advantage of our convenient shuttle service.


Please attach your CV in English to your application.

Create a better #TomorrowWithUs #Siemens 🚀
Siemens is deeply committed to fostering a diverse and inclusive environment. We are proud to be an equal opportunity employer and strongly encourage applications from a wide array of talented individuals!