Product Research Operations Associate

Who we are

Brightly, a Siemens company, is a leading provider of cloud-based operations management software to optimize facilities, assets, and workflow. We empower our clients and our people, combining innovative technology with operational insight to transform the places we learn, live, heal, work, and play. We’re both proud and humbled to play a role in the daily operations of so many clients, and we look forward to continually drive innovation, efficiency, and safety throughout the markets we serve.

About the job

We are seeking an organized and detail-oriented UX Research Operations Associate to support the planning, coordination, and execution of user research across the Product Design team. This role is primarily focused on research operations, including participant recruitment through Salesforce, study setup in Lyssna, and maintaining a well-structured research repository in Condens.io. In close partnership with researchers and designers, you will help prepare usability studies, surveys, card sorts, and other research activities that enable teams to learn from customers more consistently and efficiently.

This is an excellent opportunity for an early-career to mid-level professional with strong coordination skills and an interest in user research. You will collaborate with research and design teammates to operationalize studies, process incoming findings from the broader team, and support light analysis using AI-enabled tools while applying sound judgment and maintaining quality standards. If you thrive in a collaborative environment and enjoy bringing structure, consistency, and momentum to customer insight work, Brightly is the place for you.

What you’ll be doing

• : Support participant sourcing and recruitment through Salesforce, helping the team identify, track, and manage research participants for usability studies, surveys, card sorts, and related activities.
• : Partner with researchers and designers to set up studies in Lyssna, ensuring research materials, links, logistics, and study details are prepared accurately and efficiently.
• : Help coordinate the day-to-day workflows that enable high-quality research, including scheduling support, study readiness checks, documentation, and process follow-through across multiple concurrent efforts.
• : Receive, organize, and process research findings from across the broader team in Condens.io, helping ensure insights are tagged, structured, accessible, and easy to reference over time.
• : Support light analysis and summarization of research inputs using AI-enabled tools where appropriate, while applying judgment to validate outputs, preserve context, and maintain research quality.
• : Work closely with Product Design, researchers, product managers, and other partners to keep studies moving forward and ensure research outputs are organized and communicated effectively.
• : Contribute to repeatable, scalable research workflows by identifying opportunities to improve templates, intake processes, repository hygiene, and operational consistency across the team.
• : Use tools such as Lyssna, Condens.io, Copilot, and similar technologies to support study setup, documentation, and insight management while maintaining privacy, accuracy, and human judgment.

What does success look like?

• : You bring structure, consistency, and follow-through to research workflows, helping the team execute studies smoothly and keep insight assets organized and accessible.
• : You work effectively with researchers, designers, and cross-functional stakeholders to help coordinate studies, support execution, and maintain momentum across multiple projects.
• : You manage research logistics, participant coordination, and repository updates with care and accuracy, ensuring information is captured in a consistent and usable way.
• : You help the team make research findings easier to find, understand, and reuse by processing inputs thoughtfully and maintaining a strong standard for quality and clarity.
• : You know how to use AI to support study preparation, organization, and light synthesis while validating outputs, preserving nuance, and protecting participant and customer information.

Qualifications & Experience

• Bachelor’s degree in HCI, Psychology, Sociology, Anthropology, Communications, Marketing, Information Science, or a related field—or equivalent practical experience.
• 2–4 years of experience in research operations, user research coordination, UX research support, product operations, or a related role.
• Strong organizational and project coordination skills, with the ability to manage multiple studies and operational tasks simultaneously.
• Experience supporting participant recruitment, study logistics, scheduling, or operational workflows in a cross-functional environment.
• Familiarity with user research methods such as usability testing, surveys, interviews, and card sorts, with an interest in growing research knowledge over time.
• Experience with or aptitude to learn tools such as Salesforce, Lyssna, and Condens.io; experience with AI assistants such as Copilot is a plus.
• Ability to support light analysis and insight organization while applying judgment, validating outputs, and maintaining data quality.
• Strong written and verbal communication skills, with the ability to document work clearly and collaborate effectively with diverse stakeholders.
• A proactive, dependable mindset and a strong interest in helping teams scale customer insight through effective operational support.
• Willingness to travel up to 10–15% as needed.

Behavioral Competencies

• : Brings consistency, strong follow-through, and attention to detail to research operations and coordination work.
• : Enjoys partnering with researchers, designers, and cross-functional teammates to help work move forward smoothly and effectively.
• : Demonstrates interest in user research and continuously builds knowledge, skills, and confidence over time.
• : Uses good judgment, especially when working with AI-enabled tools, sensitive information, and research findings that require clarity and care.

Shine Brightly

We are always looking for people that bring new perspectives and life experiences to our team. It’s the diversity of those people and their ideas that inspire innovation that runs through everything we do. At the core of our unique culture are our people – so we expect our candidates to have all the “right stuff”. If you are a big thinker, have a passion for technology and great people, embrace creativity, and are genuine in both words and actions, then get ready to do something incredible.

Join our team and shine brightly!