Mission

Timely and accurately managing OM Operation Team for customer Order related activities & requirements, and be responsible for centralized OM processes in order to ensure business and sales success and increase customer satisfaction.

Overview

Responsible for MBP distributor order management related topics. Report to DCM CN OM-O Team Leader or Section Manager.

l   Acting as the central interface among sales colleagues, distributors, Domain FIN, Sales FIN, domestic and oversea vendors, ECC, SITL, GBS, FAC, TAX, SCM and other relevant departments.

l   Implementation of standardized and harmonized procedures for order handling within SLC DI across various sales units.

Areas of Responsibility

Responsible for order management, implementation of standardized and harmonized procedures for order handling within SLC DI across various sales units. Assist Team Leader for the fulfillment of set common targets.

Executes order management processes and activities. Ensures efficient and compliant O2C process including order placing, lead time management, delivery and billing, logistics coordination, asset (UBC/AR overdue) management and commercial risk management within defined responsible scope.

• Serve as the interface between customers and internal departments, including Domain FIN, Sales FIN, factory to optimize order handling quality.
• Implement financial excellence by managing assets, such as UBC, AR, Bank Drafts, and Forfeiting business.
• Escalate any potential risk which is found during daily operation to TL at earliest stage.
• Provide documents / explanations according to Internal and external Audit and ICS checking requirements. 
• Participates or Lead OM-O Order related excellence projects to support productivity improvements.
• Stay close to the Regions and customers to proactively provide business value.
• Project support / Power User tasks and other tasks assigned by TL or manager.

Others:

• Knowledge sharing or lessons learnt sharing with colleagues.
• Translate rich experience into lean process implementation
• Take lead to solve and escalate emergent common problems in team from root cause study
• Lead small project assigned by Team Leader
• Assistant to Team Leader for team target fulfillment.

Special task

• As per requirement to take some special tasks, e.g., coordinator, project management/coordination, Export Control related coordination, process optimization, month-end / year-end special tasks.

What do I need to qualify for this job?

Education and Experience

- Education – Bachelor’s degree or above, major in Finance / Economic / International Trade, etc.

-With a minimum 1 years working experience in order processing, project management or commercial management within a multinational environment.

General Competences

- Familiar with commercial and order process

- Basic knowledge in Logistics, Contract Law, Chinese TAX system and INCOTERMS;

- Basic level problem solving of issues with complexity

- Basic level showing resilient and could work under pressure

- Basic level report-reading and analysis

- Good communication and influence skill with internal / external contacts to reach good collaboration

- Basic level analytical thinking, Be Reliable, responsible, highly effective, proactive and solution-focused

-  Basic level embracing adaptability and flexibility.

Additions/Comments

- Workable English in speaking and writing

- Excellent SAP skills esp. in SD module

- Microsoft office (Excel, PPT, Word, etc)

- Digitalization tools learning and application