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User Experience Expert (ServiceNow) - English Speaker (m/f/d)

ID pozice
516378
Zveřejněno od
31-Čvc-2026
Organizace
Global Business Services
Obor
Information Technology
Společnost
Siemens S.A.
Úroveň zkušeností
S dlouholetou praxí v oboru
Typ pozice
Plný úvazek
Režim práce
Kombinovaně (vzdáleně/na pracovišti)
Druh smlouvy
Trvalý
Lokalita
  • Amadora - Lisboa - Portugalsko
Siemens Global Business Services (GBS) enables Siemens units worldwide and external customers to accelerate their business transformation into a sustainable and digital future. 
Our portfolio comprises services driven by expertise and the latest technology – with a strong focus on innovation and digitalization in areas like Finances, Business Administration, Human Resources, Procurement, Sales and After-Sales.  
In our GBS Western Europe and Africa Hub we are already more than 1500 connected people, from over 50 different nationalities spread across 14 countries. If you value diversity and innovation, you’ll feel right at home here!
Discover our purpose, culture, and what makes GBS unique! Check out here!
Our MarCom, Sales and Delivery Services (MSD) business line offers expertise in Marketing, Communication, Sales, and Delivery. We deliver services ranging from sales enablement, order-to-delivery processes up to after-sales support. With our end-to-end services we empower sellers, streamline operations, and enable businesses to deliver outstanding customer experiences across all touchpoints.

Are you ready to be part of the change? Come join us!  ⭐

Your mission will be… 
  • Gather and analyze portal analytics, navigation data, surveys, feedback channels, and improvement suggestions;
  • Monitor ratings and user feedback indicators to identify pain points and friction areas;
  • Translate user insights into actionable recommendations, improvement initiatives, and management-ready reports;
  • Design, maintain, and optimize end-to-end user journeys for enhanced user experiences;
  • Conduct usability reviews and user testing to validate new or improved portal experiences;
  • Ensure services, content, and portal journeys are intuitive, user-centered, easy to navigate, and aligned with standards;
  • Track the effectiveness of implemented improvements and measure outcomes;
  • Own and support content governance processes;
  • Manage content requests and coordinate with stakeholders to ensure quality, consistency, findability, and compliance;
  • Support content reviews, translation checks, and content lifecycle management;
  • Collaborate closely with ServiceNow teams, Service Owners, Product Owners, and Content Managers to drive improvements from insight to implementation.

We are looking for someone with…
  • Strong understanding of User-Centered Design principles and service experience improvement;
  • Experience in usability testing, UX research, user journey mapping, and digital experience optimization;
  • Ability to analyze data, feedback, and usage patterns, converting insights into practical recommendations;
  • Strong communication, problem-solving, and stakeholder management skills;
  • Experience creating structured reports, management presentations, and clear visual storytelling materials;
  • Excellent PowerPoint and visual communication skills;
  • Ability to manage multiple initiatives simultaneously and follow through from analysis to implementation;
  • Confidence working in cross-functional and agile environments;
  • Knowledge of ServiceNow, Employee Center, Knowledge Management, and portal capabilities is highly valued;
  • Customer-oriented mindset with a strong focus on service quality and responsiveness.

What We Offer:
  • Belong & Innovate: Work in diverse teams where every idea matters and innovation grows through collaboration and trust.
  • Flexibility that Works: Hybrid model, flexible hours, and a home office budget — because balance fuels performance.
  • Health & Well-being: Comprehensive health insurance, mental health support, and active sports communities to keep you feeling your best.
  • Grow Without Limits: Access world-class learning platforms, mentoring, and continuous development opportunities.
  • Purpose & Perks: Contribute to sustainability and volunteer initiatives, enjoy partner discounts, and take advantage of our convenient shuttle service.


Please attach your CV in English to your application.

Create a better #TomorrowWithUs #Siemens 🚀
Siemens is deeply committed to fostering a diverse and inclusive environment. We are proud to be an equal opportunity employer and strongly encourage applications from a wide array of talented individuals!