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Senior IT Experience Expert for Chatbot - English Speaker (m/f/d)

ID pozice
516380
Zveřejněno od
31-Čvc-2026
Organizace
Global Business Services
Obor
Information Technology
Společnost
Siemens S.A.
Úroveň zkušeností
S dlouholetou praxí v oboru
Typ pozice
Plný úvazek
Režim práce
Kombinovaně (vzdáleně/na pracovišti)
Druh smlouvy
Trvalý
Lokalita
  • Amadora - Lisboa - Portugalsko
Siemens Global Business Services (GBS) enables Siemens units worldwide and external customers to accelerate their business transformation into a sustainable and digital future. 
Our portfolio comprises services driven by expertise and the latest technology – with a strong focus on innovation and digitalization in areas like Finances, Business Administration, Human Resources, Procurement, Sales and After-Sales.  
In our GBS Western Europe and Africa Hub we are already more than 1500 connected people, from over 50 different nationalities spread across 14 countries. If you value diversity and innovation, you’ll feel right at home here!
Discover our purpose, culture, and what makes GBS unique! Check out here!
Our MarCom, Sales and Delivery Services (MSD) business line offers expertise in Marketing, Communication, Sales, and Delivery. We deliver services ranging from sales enablement, order-to-delivery processes up to after-sales support. With our end-to-end services we empower sellers, streamline operations, and enable businesses to deliver outstanding customer experiences across all touchpoints.

Are you ready to be part of the change? Come join us!  ⭐

Your mission will be… 
  • Own and continuously improve the user experience across “My Digital Assistance” touchpoints;
  • Conduct usability testing, experience reviews, and feedback analysis for new features and capabilities;
  • Design and validate user journeys, personas, and experience flows that support intuitive digital interactions;
  • Identify friction/pain points, and adoption barriers, translating insights into actionable improvements;
  • Review, challenge, and enhance new use cases before release to ensure they are simple, valuable, and user-friendly;
  • Develop adoption strategies and communication plans for new releases, feature launches, and major updates;
  • Create engaging campaigns that increase awareness, usage, and behavioral change;
  • Monitor adoption metrics and define improvement actions based on data and user feedback;
  • Create user communications, executive-ready presentations, and compelling storytelling materials;
  • Collaborate closely with service owners, product teams, and stakeholders to turn ideas into measurable experience improvements;
  • Own the experience backlog and drive continuous improvement from concept through implementation.

We are looking for someone with…
  • 5+ years of experience in User Experience, Service Design, Employee Experience, Customer Experience, Digital Product Design, or similar areas;
  • Bachelor's or Master's degree in Marketing, Communications, User Experience, Service Design, Human-Computer Interaction, Digital Business, Information Technology, or a related discipline;
  • Proven experience driving adoption of digital products, employee-facing platforms, or AI-powered services;
  • Strong understanding of user research, usability testing, journey mapping, and experience validation;
  • Ability to translate user feedback and complex topics into clear, actionable, and engaging narratives;
  • Strong stakeholder management and facilitation skills, with confidence working across functions and seniority levels;
  • A proactive mindset, strong ownership, and passion for making digital services easier and more human-centric.
  • Excellent communication, storytelling, and presentation skills;
  • Experience working in agile, product-oriented, or cross-functional environments;
  • Strong PowerPoint and visual communication skills, with the ability to create executive-ready materials.

What We Offer:
  • Belong & Innovate: Work in diverse teams where every idea matters and innovation grows through collaboration and trust.
  • Flexibility that Works: Hybrid model, flexible hours, and a home office budget — because balance fuels performance.
  • Health & Well-being: Comprehensive health insurance, mental health support, and active sports communities to keep you feeling your best.
  • Grow Without Limits: Access world-class learning platforms, mentoring, and continuous development opportunities.
  • Purpose & Perks: Contribute to sustainability and volunteer initiatives, enjoy partner discounts, and take advantage of our convenient shuttle service.


Please attach your CV in English to your application.

Create a better #TomorrowWithUs #Siemens 🚀
Siemens is deeply committed to fostering a diverse and inclusive environment. We are proud to be an equal opportunity employer and strongly encourage applications from a wide array of talented individuals!