Intern - GBS Customer Relationship Management Mexico

At Siemens Global Business Services (GBS), we shape the Shared Services landscape of the future by supporting companies in all sectors worldwide. We aim to excite our customers through providing value generating and high-quality solutions appropriately tailored to their needs.  Our mission is to seamlessly integrate, digitalize, and optimize business processes in areas such as Business Administration, Human Resources, Supply Chain Management, Sales, Marketing and Engineering and many more.  

We are seeking a detail-oriented and highly organized CRM Support professional to join our dynamic team in GBS AM Mexico and Central America. This role is integral to maintaining strong relationships with our clients while ensuring seamless communication between various departments.

As an Account Management Support member, you will work closely with Head of Customer Relationship Manager, assisting in delivering the highest level of service to our clients. Your exceptional interpersonal and multitasking skills will be vital in managing administrative tasks, coordinating client meetings, and preparing reports that drive strategic decisions. The ideal candidate will be proactive in identifying client needs, leveraging excellent problem-solving abilities to address issues before they escalate. In this role, you will serve as a trusted point of contact for customers, providing timely updates and effectively managing expectations. The right individual will be technology-savvy, comfortable using CRM Tool and possess a keen eye for detail. This position offers a unique opportunity to grow within a supportive environment while contributing significantly to the overall success of our account management team.

What are your responsibilities?

• Assist and contribute to CRM AM Team in preparing client account reviews and proposals
• Maintain client records and manage databases
• Work along CRM AM Team and FIN on planning and adjusting yearly BVI’s with stakeholders
• Ensure end-to-end agreement processes prior to commencing services
• Coordinate meetings with clients and team members
• Prepare and distribute detailed reports on account performance
• Respond promptly to client inquiries and concerns in a professional manner
• Collaborate with cross-functional teams to ensure customer satisfaction

Required Knowledge / Skills, Education and Experience:

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