Security Professional (Security Control Room Operator)

Base Location: Siemens Factory, Kalwa

Main Responsibility: To provide and support a full Security Control Room Operation in a 24-hour response environmental monitoring / utilizing, operating all the systems within the control room, incident management and ensuring all electronic systems are operating to their optimum.

Department: Siemens Real Estate (SRE)

Key Skills:

·       The applicant must have keyboard skills, including the use of Microsoft Office packages e.g. Access, Excel, Word etc. He must have technical knowledge of digital CCTV, Access Control & Fire Alarm Systems etc. and a proven track record of working in a good and busy control room environment

Key Responsibility:

• To operate, monitor and evaluate Integration of Electronic Security Systems (CCTV, Access Control & Fire Alarm System) with Centralized Monitoring / Operating Applications.
• To ensure efficacy of installed Security systems and associated services in liaison with the respective technical teams by means of regular / periodic checks. This would include the setting up & implementation of an effective preventive maintenance plan.
• Recording of system troubleshooting’s, building administrative issues, Security & Safety Service
• Issues and ensure effective resolution through respective resolution groups within the defined TAT.
• Manage the dedicated emergency telephones and the Walke-Talkie system and be aware of emergency response procedures.
• Support integrated locations in monitoring security incident through connected security systems and support Site team & Security head during investigation of security incident.
• To direct and coordinate the deployment of appropriate resources to successfully resolve incidents in compliance with policy, contractual and legal requirements.
• To ensure that relevant colleagues and stakeholders are updated of critical incidents via telephone and / or email / text message.
• Maintain reports on system health and report all emergency alarms as per escalation matrix.
• Generate on demand reports for various locations as per request from the location / BU team.
• Ensure MIS Reporting: Data Collation, Validation & preparing a Final Draft Summary.
• Undertake any other duties that are necessary within the Security Control room and Report any failures or issues to the Security Manager.
• Reviews & identifying security risks related to technical security systems on periodic basis and Remote monitoring enhancement using cost effective and innovative security solutions
• Technical trainings on video surveillance, access control system, Fire alarm and other system to security guard and supervisors.

Required Competencies:

• Minimum Year of experience: The applicant must have 4-5 year’s experience of complex security control room operations within a good establishment.
• Qualification: Graduate, however preference will be given to BCA / B.Tech (Electronics & Computer Science) Degree Holders
• Specialized Skills: Cybersecurity, Asset Management, Security Review & Audit, Digitalization / Automation of security operations
• Personal Attributes: The applicant must have the ability to organize, prioritize and produce results under pressure and be able to work within a very busy team.
• Visualization: Power BI, Microsoft Suite
• Will be required to work in holidays and shifts.