Zum Inhalt springen Zum Footer springen

Head of Customer Service – Electrical & Automation (EA)

Job ID
497324
Veröffentlicht seit
09-Mär-2026
Organization
Smart Infrastructure
Tätigkeitsbereich
Customer Services
Unternehmen
Siemens Limited
Erfahrungsniveau
Experienced Professional
Beschäftigungsart
Vollzeit
Arbeitsmodell
Arbeiten vor Ort
Vertragsart
Unbefristet
Standort(e)
  • Bangkok - Krung Thep Maha Nakhon - Thailand
Country Service Head – Electrical and Automation

Siemens is seeking a Country Service Head – Electrical & Automation to lead the EA Service Business for Thailand, Cambodia and Laos, based in Bangkok. This senior leadership role carries full P/L accountability and responsibility for profitable growth, service excellence, customer satisfaction, and people leadership across the Electrical & Automation service portfolio.

The role drives expansion of traditional lifecycle services while accelerating digital, cybersecurity-enabled, and sustainability-focused services, positioning Siemens as a market leader in energy, infrastructure, and industrial automation services across Indochina.

You can make a difference with...

  • Strategic P/L Stewardship: Take full ownership of the Service Profit & Loss (P/L) for Thailand, Cambodia, and Laos, ensuring sustainable, profitable growth aligned with global Siemens objectives.
  • Service Portfolio Transformation: Accelerate the shift from traditional maintenance to advanced digital, cybersecurity, and sustainability services, including IoT integration and remote monitoring.
  • Market Expansion & Ecosystem Development: Drive market share growth by building a resilient service ecosystem, collaborating with sales and partners to capture modernization and retrofit opportunities.
  • Operational Excellence & Experience: Establish the organizational framework, tools, and processes required for high-quality service delivery, acting as the final escalation point for key customers.
  • Organizational Leadership & Culture: Lead, mentor, and develop a high-performing team of engineers and specialists, fostering a safety-first, continuous-learning culture and building a robust leadership pipeline.
  • Governance, EHS & Quality Assurance: Ensure absolute compliance with Siemens Quality standards, Environmental Health & Safety (EHS) requirements, and local Indochina regulations.

Your Defining Qualities...

  • Advanced Academic Credentials: Degree in Electrical Engineering, Automation, or Business Management; an MBA or equivalent post-graduate business training is highly preferred.
  • Executive Leadership Experience: 10+ years of senior-level experience in service business management with proven, full P/L accountability in the energy or industrial automation sectors.
  • Technical Mastery of Power Systems: Deep technical knowledge of Low and Medium Voltage (LV/MV) Switchgear, Protection, and Automation systems.
  • Digital Innovation Mindset: Strong background in service digitalization, including exposure to IoT solutions, data-driven maintenance, and industrial cybersecurity.
  • Strategic Business Development: Expert-level skills in contract negotiation and CRM, with a track record of expanding market share in competitive infrastructure environments.
  • Regional Market Competency: Significant experience navigating the ASEAN/Indochina business landscape, specifically within Thailand, Cambodia, or Laos.
Recruitment Process:
  • CV Screening
  • A session with our recruiter to understand your motivation & your past experiences
  • 1-3 Business Interviews
  • Offer Stage

Join us and #TransformTheEveryDay!

We value your unique identity and perspective and are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society. Come bring your authentic self and create a better tomorrow with us.

Public Notice: Recruitment Fraud

We wish to caution jobseekers that Siemens, as a policy, does not authorize external parties/agents to conduct employment drives or extend Offers of Employment on our behalf. We do not ask for bank details, payment of any kind nor personal financial information in return for assurance of employment. Please visit our [1] job portal for all Siemens job openings, and apply via the portal.