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L2 Support Engineer - Dynamics 365 Customer Engagement

Job ID
501549
Veröffentlicht seit
06-Apr-2026
Organization
Foundational Technologies
Tätigkeitsbereich
Research & Development
Unternehmen
Siemens Technology and Services Private Limited
Erfahrungsniveau
Early Professional
Beschäftigungsart
Vollzeit
Arbeitsmodell
Arbeiten vor Ort
Vertragsart
Unbefristet
Standort(e)
  • Bangalore - Karnataka - Indien
  • Chennai - Tamil Nadu - Indien
  • Pune - Maharashtra - Indien
Hello Visionary!

We empower our people to stay resilient and relevant in a constantly evolving world. We’re looking for people who are always searching for creative ways to grow and learn. People who want to make a real impact, now and in the future.

Does that sound like you? Then it seems like you’d make a great addition to our vibrant team.

We are looking for L2 Support Engineer - Dynamics 365 Customer Engagement.

Before our software developers write even a single line of code, they have to understand what drives our customers. What is the environment? What is the user story based on? Implementation means – trying, testing, and improving outcomes until a final solution emerges. Knowledge means exchange – discussions with colleagues from all over the world.

YOU’LL MAKE A DIFFERENCE BY:

• Resolving issues related to application functionality, database issues, configuration, and user errors.
• Collaborating with Level 3 support team and escalate issues as necessary to ensure timely resolution.
• Conducting root cause analysis and providing recommendations for process improvements to prevent recurring issues.
• Presenting technical issues and solutions to non-technical stakeholders in a clear and concise manner.
• Participating in testing and validation of system upgrades and enhancements.
• Creating and maintaining technical documentation related to support processes, procedures and application functionality.
• Contributing to the tech expert community and the training of Local Experts
• Managing the communications between the customer (Local Expert) and the Development team during the incident resolution process.

JOB REQUIREMENTS/ SKILLS:

• Bachelor's degree in Computer Science, Information Technology, or related field.
• 3+ years of experience in providing Level 2 support on Dynamics 365 applications
• Strong knowledge of Dynamics 365 application architecture, configurations, and related technologies.
• Excellent analytical and problem-solving skills.
• Good communication and interpersonal skills to collaborate effectively with team members, customers, and other stakeholders.
• Ability to handle and prioritize multiple support tickets and tasks simultaneously.
• Experience in documenting technical processes, procedures, and system configurations.
• Knowledge of ITIL best practices and support methodologies is a plus.

Create a better #TomorrowWithUs!

This role is in Chennai / Bangalore / Pune, where you’ll get the chance to work with teams impacting entire cities, countries – and the craft of things to come.

We value your unique identity and perspective and are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society. Come bring your authentic self and create a better tomorrow with us.

We’re Siemens. A collection of over 312,000 minds building the future, one day at a time in over 200 countries. We're dedicated to equality, and we encourage applications that reflect the diversity of the communities we work in. All employment decisions at Siemens are based on qualifications, merit and business need. Bring your curiosity and creativity and help us craft tomorrow.

At Siemens, we are always challenging ourselves to build a better future. We need the most innovative and diverse Digital Minds to develop tomorrow ‘s reality. Find out more about the Digital world of Siemens here: www.siemens.com/careers/digitalminds (http://www.siemens.com/careers/digitalminds )