Siemens Global Business Services (GBS) enables Siemens AG units worldwide and external customers to accelerate their business transformation into a sustainable and digital future. Its portfolio comprises services driven by expertise and latest technology – with a strong focus on innovation and digitalization in areas like Business Administration, People & Organization, Supply Chain Management, Sales, Marketing and Engineering. Siemens GBS provides serves its clients globally out of four major regional hubs. We offer the opportunity to work in an international service network that fosters flexible mobile working while focusing on customer outcomes. Are you ready to make your ambitions a reality? Join us now! 

As Service Line Manager for Pre Sales, After Sales & Collection Services at our Business Line “MarCom, Sales and Delivery” you will be responsible for leading the Pre & After Sales teams within the Central Eastern Europe hub (approx. 50 colleagues).

You will take on full entrepreneurial and financial responsibility for the operations, serving as the key contact for regional clients and stakeholders from across Europe. Your leadership will be instrumental in championing customer satisfaction, driving process optimization, and supporting Siemens' broader transformation journey, directly impacting critical customer satisfaction metrics.

What are the main tasks of the Service Line Manager?

• Take care of day-to-day operations at Pre Sales, After Sales & Collection Services
• Siemens contact center, sales support, offer making, CPQ, sales insights, inside sales, bid- and proposal management, digital sales
• After Sales-, Customer Services- and Managed Services such as Integrated Service Desk, technical services incl. remote-, field services and migrations, commissioning, installation, spare part management and others
• Credit & Collection Services: Credit Risk Management, Web Portal Invoice Management, Cash Collection (incl. Dunning and Dispute Management)
• All Siemens Business Types are being supported (Product Business, Project Business, Service Business, System & Solutions Business, Software Business)​
• ​You lead the teams responsible for delivering the designated services. You provide direction, guidance, and support to team members, fostering a collaborative and high-performance work environment
• You drive the financial management with taking the responsibility for managing the budget and financial resources allocated to your service line.
• You track key performance indicators (KPIs) and metrics to assess the performance
• You key priority is to drive continuous improvement & digitalization in your area of responsibility
• You understand stakeholders' needs, addressing concerns, and maintaining positive relationships to ensure customer satisfaction.
• You proactively drive further business gorwth
• You drive leadership & people development incl. training, communication & retention to ensure a great people experience in your service line

What do we expect from the Service Line Manager?

• Strong orientation towards professional service delivery to customers; strong drive and ability to inspire & motivate others; proactive & able to make decisions; proven management experience
• Fluent in English, German is an advantage; you bring a mix of strong analytical skills, excellent communication, negotiation skills and presentation finesse
• Good knowledge of order management, sales processes, pre & after sales processes in large organizations.
• IT affinity and proven track of digitalization
• Ability to work independently and to work in an agile and project-based environment;
• Well-organized and self-motivated person (organizational skills, time management, decision making, adaptability and growth mindset)
• Professional communication: maintaining clarity, respect, and confidence in every interaction. Truly understanding customer concerns and building trust through empathy.
• Proactive Support: anticipating customer needs, going extra mile, more than expected. Solving issues swiftly, effectively, and with ownership

What Siemens is offering beyond a great career opportunity?

More time to rest

• Up to 33 days of vacation (5 weeks of holiday + up to 8 extra days from the benefits budget).
• The option to take unpaid leave for rest or travel.

Flexibility and home office

• Flexible working hours and the ability to work from home, with a contribution towards home office expenses.

Individual benefits budget

• A personal budget of at least CZK 34,000 to buy selected benefits from categories finance, wellbeing, and health.

My finance

• Contributions towards pension and/or life insurance and/or DIP from your benefits budget
• Employee stock ownership plan share in the company's success.

My wellbeing

• Cafeteria system from the benefits budget.
• E-meal vouchers.
• Company nursery in Prague and Ostrava to support working parents.
• Exclusive employee offers and discounts.

My health

• Discounted MultiSport card.
• Access to premium healthcare and crisis support.