Siemens Global Business Services (GBS) enables Siemens units worldwide and external customers to accelerate their business transformation into a sustainable and digital future.

Our portfolio comprises services driven by expertise and the latest technology – with a strong focus on innovation and digitalization in areas like Finances, Business Administration, Human Resources, Procurement, Sales and After-Sales. 

In our GBS Western Europe and Africa Hub we are already more than 1500 connected people, from over 50 different nationalities spread across 14 countries. If you value diversity and innovation, you’ll feel right at home here!

Discover our purpose, culture, and what makes GBS unique! Check out here!

Our MarCom, Sales and Delivery Services (MSD) business line offers expertise in Marketing, Communication, Sales, and Delivery. We deliver services ranging from sales enablement, order-to-delivery processes up to after-sales support. With our end-to-end services we empower sellers, streamline operations, and enable businesses to deliver outstanding customer experiences across all touchpoints.

Are you ready to be part of the change? Come join us!

Your mission will be…

You’ll be the first point of contact and advocate for our collection-processing community. As a Customer Success Manager, you’ll own Level-1 support for certain regions, drive user adoption, and translate business needs into application enhancements, helping us continuously improve our global collections platform.

• Level-1 Support & Operations

– Act as the primary owner for Level-1 support queries in assigned countries;

– Troubleshoot incidents, communicate status to stakeholders, and ensure timely resolution;

• Customer Success & Training

– Partner with end users to onboard, train and coach on collections processes and tool functionality;

– Develop training materials, job-aids and best-practice guides;

• User Adoption & Change Management

– Analyze usage and process data to identify opportunities for increased adoption, further functionality enhancements;

–  Coordinate user-adoption initiatives by collaborating with fellow Service Managers and the global user community to share ideas, best practices and drive engagement;

• Voice of the User & Roadmap Influence

– Gather user feedback, translate it into well-scoped requirements and user stories;

– Collaborate in agile sprints with developers and the program owner to shape the global product roadmap;

• Project Management & Enhancement Support

– Under guidance of the Application/Program Manager, help define and roll out regional enhancements and drive them;

– Analyze and validate solutions, perform testing and support go-live activities.

We are looking for someone with…

• Strong communicator with genuine empathy—able to manage stakeholders and build trust;

• Entrepreneurial mindset: pro-active, self-driven and comfortable taking ownership of projects;

• Solid analytical skills: process-mapping, data-driven insight and continuous improvement mindset;

• Experienced in crafting business requirement documents, workflow diagrams and technical specs;

• Keen interest in digitalization, automation and emerging technologies;

• Bachelor’s degree (Business Informatics, Software engineering, IT or related discipline);

• Experience in IT project management or IT service management;

• Basic SQL or relational-database know-how (e.g. Snowflake, SQL);

• Fluent in English (additional languages such as German, Portuguese, Spanish or Italian a plus);

• Yellow/Green Belt in Lean Six Sigma or similar process-improvement certification is a plus;

• Project management certifications is a plus;

• Experience with BPM or low-code/no-code platforms (Pega, ServiceNow, Mendix etc.) is a plus;

• Familiarity with SAP/ERP, Analytics, AI or RPA tools is a plus.

What you can expect from us…

A hybrid and flexible working model to promote a better work-life balance, along with a budget for home office support and the opportunity to do 16 hours a year of volunteer work. A health insurance, access to our on-site medical center, plus the chance to join sports groups.

In addition, you'll have access to online learning platforms and discounts with our partners. A shuttle bus to commute to the facilities and the possibility of financial support to your studies.

What makes us proud as an employer:

·        Merco – Companies and Leaders with the Best Reputation in Portugal (#1 Tecnology/Manufacturing)

·        Forbes – World’s Best Employers (#1 Engineering & Manufacturing)

·        LinkedIn – LinkedIn Top Companies (#2)

·        OnStrategy – REPSCORE 2024: Brands’ Reputation in Portugal (#1 Engineering & Electronic Services)

·        Fortune – World’s Most Admired Companies (#1 Industrial Machinery)

·        SSON – Top 20 most admired Shared Services Organizations and Global Business Services in 2024

Please attach your CV in English.

#Siemens #PeopleAtSiemens #GBSpartnerofchoice

Siemens is committed to creating a diverse environment and is glad to be an equal opportunity employer. We strongly encourage applications from a diverse talent pool!