Customer Success Manager

Location: This is a home based role with travel to customer sites throughout the UK.

Siemens Energy Services, a division of Siemens Plc, is a nationally accredited meter operator and data collector specializing in the delivery of electricity metering projects and services. Our metering and data services provide reliable and efficient energy solutions for consumers, grid connections and the renewable energy market. We also play a vital role in operating the UK’s gas pre-payment infrastructure, supporting millions of households.

As a Customer Success Manager, you will play a critical role in the ongoing management and health of our customer relationships. Your focus will be on ensuring that our customers are successful and delighted throughout their journey with Siemens.

You'll work proactively with a focus on ensuring that the customer is achieving their desired business outcomes, adopts new software and service features, and is helped to become a real customer advocate of everything that we can offer to them.

By operating as a trusted advisor and primary contact point, you'll be responsible for the end-to-end customer experience and overall success of the relationship. You'll represent the ‘Voice of the Customer’ to the internal organisation to ensure their needs are fed back to the relevant teams in the spirit of continuous improvement and ensuring success.

What will be your main responsibilities?

• Analyse complex and multi layer organisational structures to identify key influencers across operations, engineering (project management), procurement, and executive levels.
• Monitor industry news, regulatory changes, and infrastructure project timelines that may impact customer priorities or open new opportunities.
• Conduct sessions with stakeholders ranging from field engineers to C-suite executives.
• Proactive outreach and regular meetings with your customers, including face-to-face, on-site meetings on a regular basis.
• Ensure fantastic relationships are in place across your nominated customer accounts.
• Work closely and be the ‘’voice of the customer’’ with Operational leads, Product Managers, Sales Managers and Marketing, ensuring internal alignment in delivering business value and objectives to the customer
• Drive product adoption by identifying gaps, providing coaching, and delivering appropriate training materials to customers
• Proactive ownership of reporting on customer performance and success to stakeholders within Siemens, for your customers and in support of the broader customer base
• Create and drive customer success improvement plans where value is not being achieved
• Work closely with Sales Managers to provide them information and areas for cross-sell and up-sell that will provide additional value within the customer account

Experience, knowledge and skills required:

• Experience working with Engineering Procurement and Construction (EPC’s), Developers and Grid Connection, and Third-Party Intermediaries (TPI) / Energy Consultant companies.
• Have a broad industry understanding of renewable energy and distribution network operator and transmission system operators. (DNO/TSO)
• Experience in a client-facing or customer success role.
• Experience in Identify areas for expansion, such as new projects, initiatives, grid modernisation, or sustainability programs, by listening for difficulties and strategic shifts.
• Outstanding relationship-building skills with shown ability to communicate at all levels
• Proven experience as a trusted advisor with strong consulting capabilities
• Self-motivated learner with drive to understand customer needs and industry trends

What can we offer?

• Performance-Based Bonus: Enjoy an annual bonus linked to the company's performance
• Flexible Working Hours: Achieve a healthy work-life balance with our flexible working arrangements
• Pension Plan: Secure your future with our generous pension scheme, with employer contributions up to 10%.
• Time Off: Recharge and rejuvenate with 26 days of annual leave (plus bank holidays), and the option to buy or sell an additional 5 days!

We are fully committed to providing equal opportunities and building an inclusive workplace where a broad range of backgrounds and perspectives thrive. We embrace the many ways people think, learn, and experience the world—because we know that diverse minds drive innovation. So that we can support you to be your best during the application and interview process, please let us know if you have any specific requirements.

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