Key Requirements

We are seeking a highly skilled and motivated Technical Writer to join our team onsite in our Charlotte office, responsible for creating clear, accurate, and comprehensive documentation that empowers our clients and supports our development processes.

Core Competencies & Skills:

• Exceptional Writing & Communication Skills:

  • Ability to explain complex technical concepts clearly, concisely, and accurately to diverse audiences (developers, end-users, product managers).

  • Strong command of grammar, punctuation, and style.

  • Excellent verbal communication skills for interviewing Subject Matter Experts (SMEs), participating in meetings, and presenting information.

  • Ability to adapt writing style and tone for different types of documentation (e.g., user guides, API references, release notes, internal process docs).

• Technical Aptitude & Understanding:

  • Demonstrated ability to quickly learn and understand complex software products, features, and technical concepts.

  • Comfort with software development environments and basic understanding of software development lifecycle (SDLC).

  • Ability to read and interpret technical specifications, user stories, and sometimes code snippets (e.g., JSON, YAML, XML).

• Docs-as-Code & Version Control Proficiency:

  • Strong proficiency with Markdown for content creation.

  • Experience with Git for version control and collaborative documentation workflows (e.g., branching, merging, pull requests).

  • Familiarity with Git platforms such as GitLab or GitHub.

• Agile Methodology Experience:

  • Proven experience working in an Agile/Scrum development environment.

  • Familiarity with Agile ceremonies (e.g., sprint planning, daily stand-ups, sprint reviews, retrospectives).

  • Understanding of how documentation integrates into sprints, epics, and release cycles.

• Collaboration & Interpersonal Skills:

  • Ability to work effectively and collaboratively with cross-functional teams including software engineers, product managers, QA, and support.

  • Proactive in seeking out information and building relationships with SMEs.

  • Strong interviewing and information-gathering skills.

Tools & Technologies:

• Authoring: Markdown.

• Version Control: Git.

• Static Site Generators: Experience with tools like MkDocs, Hugo, Jekyll, Sphinx, Docusaurus, or similar is highly desirable.

• Issue Tracking: Jira, Azure DevOps, or similar project management tools.

• Diagramming: Tools like Draw.io, Mermaid, Lucidchart, or Visio for creating visual aids.

• Image Editing: Basic image manipulation and screenshot tools.

Key Responsibilities:

• Plan, research, write, edit, and maintain high-quality technical documentation for various audiences.

• Collaborate with product and engineering teams to ensure documentation is accurate, complete, and delivered on time with product releases.

• Participate in Agile development processes, including sprint planning and reviews.

• Manage documentation repositories using Git and Markdown.

• Contribute to the continuous improvement of documentation processes, tools, and standards.

Qualifications & Experience:

• Bachelor's degree in Technical Communication, English, Journalism, Computer Science, or a related field.

• 5-10 years of experience as a Technical Writer in a software development or technology-focused environment.

• A strong portfolio of writing samples demonstrating clear, concise, and accurate technical documentation.

Desirable:

• Experience with video tutorial creation or basic video editing.

• Knowledge of Information Architecture principles and content strategy.

• Experience with API documentation (e.g., OpenAPI/Swagger).