Pioneering in America, from the first mile to the last. This is what drives us.

For more than 160 years, Siemens has been an integral provider of infrastructure, electrification, and transportation solutions in the United States. Rail systems must do one thing above all: run. With modern maintenance solutions – from diagnostics to data-based action recommendations, from quick delivery of replacement parts to strategically planned modernization – we ensure your systems' highest reliability and availability: 100% Railability. We are constantly developing new, intelligent mobility solutions that increase the availability of infrastructure for the society, optimize route usage and create a new quality of travel.

Good service means we are there for our partners and customers when they need us – and beyond. That is because we define ourselves by what we do. Every day, every hour, every minute. We help our customers move the world.

“We’re proud to be Great Place to Work® certified—a reflection of our commitment to creating an environment where innovation thrives and every voice matters. Apply today and be part of shaping the future with us!”

Position Overview:

At Siemens Mobility Customer Services, reliability is not just a metric — it is a promise. Every day, passengers, operators, and communities depend on rail systems to be safe, available, and dependable. The mission of this role is to build and lead a world-class reliability organization that ensures our customers’ fleets perform at their best, every mile, every day.

The Reliability Solutions Engineering Manager exists to transform reliability challenges into lasting system improvements. This leader will build the team, the engineering systems, and partnerships - internally and with customers—that make world-class reliability a sustained outcome, not a one-time achievement.

This is a senior technical and people leader responsible for establishing and leading a high-impact reliability engineering function for coaches and locomotives. You will lead the end-to-end reliability journey: from early signal detection and root cause analysis, through corrective action.

Success in this role is measured not only by issues resolved, but by trust earned—with customers, field teams, and internal partners—and by the maturity of the team and systems built to prevent future failures.

What your day-to-day will look like:

Build and Lead - A High-Performing Reliability Team

• Recruit, develop, and inspire a multidisciplinary team of service engineers and test specialists.
• Establish clear ownership, accountability, and decision-making frameworks.
• Build a culture of learning, continuous improvement, and pride in delivering reliable systems.

Scalable Reliability Systems and Processes

• Design and implement robust workflows for issue intake, prioritization, root cause analysis, corrective actions, and validation.
• Institutionalize best practices for reliability engineering, lessons learned, and knowledge reuse.
• Leverage digital diagnostics, data, and documentation systems to shift from reactive problem-solving to proactive reliability management.

Customer-Centric Reliability Outcomes

• Act as the senior engineering partner for customers on reliability performance, risks, and improvement plans.
• Translate technical findings into clear, actionable insights that build customer confidence.
• Ensure contractual obligations (including TSSSA KPIs) are met while continuously raising the reliability bar.

Reliability Leadership & Strategy

• Lead the reliability vision for supported fleets, with world-class availability and performance as the north star.
• Lead cross-functional reliability initiatives spanning Rolling Stock Engineering, Field Services, Digital Services, and Supply Chain.
• Drive alignment between short-term mitigations and long-term design or system improvements.

Engineering Excellence

• Oversee rigorous root cause analysis and corrective action development for recurring and systemic failures (e.g., HVAC, doors, propulsion, control systems).
• Drive implementation of engineering changes, upgrades, and process improvements that measurably improve fleet reliability.
• Ensure solutions are validated in service and lessons learned are institutionalized.

Stakeholder & Partner Engagement

• Serve as the primary engineering interface for customer reliability escalations and strategic reviews.
• Partner closely with internal leaders on priorities, budgets, and resource planning.
• Communicate clearly and confidently with senior leadership on risks, tradeoffs, and progress toward reliability goals.

To thrive in this role, you have:

• Bachelor’s degree in Engineering. In lieu of Bachelor’s degree, a combination of education and Siemens relevant work experience will be considered.
• 7+ years of experience in rail, aerospace, or heavy transportation industries.
• Demonstrated experience building and leading engineering teams.
• Strong foundation in complex systems, reliability engineering, and maintenance practices.
• Excellent communication and leadership skills, with the ability to influence across organizations.
• Setting you apart from others would be a Master’s in Engineering with experience with Siemens rolling stock platforms (e.g., Charger Locomotives, Venture Coaches). Experience working directly with customers in reliability or service delivery roles and PMP, Six Sigma, or formal reliability engineering training.

Why you'll love working for Siemens!

• Freedom and healthy work-life balance– Health, Dental, Vision Insurance, HSA/FSA, Commuter Benefits – starting Day 1.
• We believe that each member of our team is accountable for making decisions, solving problems, and taking actions that contribute to long-term impact and financial success.
• We do the right thing. We stand for green innovations and meaningful solutions with impact on customers, ecosystem partners, society, and environment.
• We are front-runners in digitalization and building platforms. Therefore, we are hiring ambitious forward-thinkers who want to have a real impact.
• Solve the world's most significant problems – Be part of exciting and innovative projects.
• Opportunities to contribute your innovative ideas and get paid for them. Take advantage of our Tuition Reimbursement program, Mentor Programs, and your development through online learning. We operate daily with a growth mindset - that's why Siemens consistently ranks on the Fortune World's Most Admired Companies list!
• Employee perks and discounts in addition to our 401k match and generous Paid Time Off.

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