With technology, software, and services for smart buildings, we transform the everyday for everyone. By combining the real and digital worlds, we empower our customers to reach their decarbonization goals, lower their operating costs and create world-class occupant experiences for their people. It’s not just about improving buildings - it’s about creating efficient, safe, adaptable, and sustainable environments, which improve the way the world lives and works.

Siemens is currently undergoing an organizational transformation, enhancing processes and implementing new ways of working. As part of this journey, the candidate will be involved in new initiatives, including testing and adopting new tools, systems, and processes. The Customer Services Support Operator will join a strong and supportive organization and play an important role in driving the Monitoring & Service Desk toward operational excellence and a more proactive engagement culture—one where sales awareness, customer expectations, and customer satisfaction guide our actions.

About the Role

We are looking for a Customer Service Support Operator who will play a vital role in coordinating daily operations and ensuring that customers receive the service they need. The role is highly customer focused, which means our Monitoring & Service Desk is manned and present Monday to Friday between 8-16. In this role, you communicate respectfully, collaborate effectively, and approach challenges with a problem‑solving mindset. You also understand and apply policies and operating procedures in your daily work, contributing to consistent and professional customer experience.

What You’ll Do:

• Provide a warm welcome to Siemens customers, secure all required information to open a service order, and route the order to our technical teams for solution.
• Be the first point of contact by phone and email, evaluating customer needs, expectations, and urgency.
• Consistently work toward achieving customer satisfaction by providing quick, honest, and qualified answers and support.
• Work closely with internal colleagues and field service technicians, handling tasks ranging from customer communication to administrative duties.
• Proactively flag issues and develop possible solutions to support continuous improvement.
• Seek information on product and service updates in the Nordic region to support customer conversations and service quality.
• Understand customer pain points and the importance of being the first point of contact, ensuring availability during operational hours.
• Apply policies and operating procedures in your daily work, contributing to a consistent and professional experience for every customer.
• Maintain strict compliance with ethical principles and Siemens Health, Safety, and Quality norms.
• Perform other administrative tasks as needed.

What we’re looking for:

• A high school diploma or university degree within relevant area
• A couple of relevant work experience within customer service or sales in a large corporate company, or other relevant experience
• Effective communication skills cross-functionally with different department stakeholders
• Strong analytical skills and ability to assess situations and make sound decisions
• Strong verbal- and written communication skills in English is required, additional language(s) is a plus

To excel in this role:

• You naturally prioritize the customer’s perspective when making decisions, and you bring a strong team-spirit, a can-do attitude, and a willingness to go the extra mile
• You have attention to detail and an ability to manage your time effectively.
• Have a readiness to take initiative enabling you to work independently while still adhering to deadlines, rules, and compliance requirements

We offer a flexible working hours, from 7-17 everyday, but expect that you will be based in Malmö, Sweden.

If you do not meet all the criteria above but fulfill some of them, we still encourage you to apply for the position. Let's find out together how we fit!  

Join us! 

Apply today - we review applications continuously. We look forward to receiving your online application no later than 12 april 2026. 

For questions about the role, please contact Hiring Manager Algot Nielsen Troels at troels.algot-nielsen@siemens.com or Senior Talent Acquisition Partner Kit Jensen at kit.jensen@siemens.com

Background Checks

As part of our recruitment process, we conduct background checks which may include reference checks, a Damex screening, a credit check, and in some cases, an extract from the criminal records registry. These checks are carried out in compliance with applicable legislation and are adapted to the requirements of the role. The purpose is to ensure a safe and reliable working environment, and to ensure that the recruitment process considers the security and responsibility associated with the position.