Here at Siemens, we take pride in enabling sustainable progress through technology. We do this through empowering customers by combining the real and digital worlds. We do this through empowering customers by combining the real and digital worlds, thereby improving how we live, work, and move today and for the next generation! We know that the only way a business thrives is if our people are thriving. That’s why we always put our people first. Our global, diverse team would be happy to support you and challenge you to grow in new ways. Who knows where our shared journey will take you? 

Transform the everyday with us! 

Siemens is seeking a hands‑on IT Site Support Specialist to support daily operations at the Heber Springs manufacturing facility, while also serving as the site’s AI Champion. This role focuses on plant‑floor IT support, manufacturing systems reliability, and practical application of digital and AI‑enabled tools that improve productivity and reduce downtime.

The ideal candidate brings strong real‑world experience, is comfortable on the shop floor, and is motivated to help the site adopt modern digital and AI solutions. Experience and capability are valued highly alongside formal education.

You’ll make an impact by: 

Key Responsibilities

• Provide day‑to‑day IT support for manufacturing, warehouse, and office environments
• Support shop‑floor systems, including PCs, scanners, label printers, HMIs, and production‑related IT equipment
• Troubleshoot and resolve IT issues end‑to‑end, with focus on uptime, root cause, and prevention of repeat issues
• Serve as the primary on‑site IT contact for operators, supervisors, engineers, and site leadership
• Install, configure, and maintain IT hardware in compliance with Siemens security standards
• Partner with Manufacturing, Controls, Engineering, and Maintenance teams to support OT/IT integration
• Support manufacturing systems such as ERP, MES, production reporting, and data collection tools
• Track and manage IT assets and site‑specific equipment
• Support plant changes, equipment installs, and system upgrades tied to manufacturing needs

AI Champion Responsibilities

• Act as the local AI and digitalization champion for the Heber Springs site
• Promote practical use of AI‑enabled tools (analytics, automation, reporting, copilots) that support manufacturing and warehouse operations
• Identify opportunities where AI or digital tools can reduce manual effort, improve reliability, or enhance decision‑making
• Partner with corporate IT and business teams to pilot and deploy approved AI solutions at the site
• Help educate and support users on responsible, secure use of AI tools aligned with Siemens standards

You’ll win us over by having the following qualifications:  

Basic Qualifications:

• 3–5+ years of hands‑on IT support experience, preferably in a manufacturing or industrial environment
• Highschool/GED 
• Strong troubleshooting skills for LAN‑based factory systems
• Experience supporting end‑user devices and industrial peripherals (scanners, printers, terminals)
• Willingness to be mobile and hands on (running cables, supporting equipment, troubleshooting in person)
• Comfort working directly on the non-climatized shop floor in a production environment
• Strong problem ownership and follow‑through
• Clear communication skills with both technical and non‑technical users
• Legally authorized to work in the United States on a continual and permanent basis without company sponsorship.

Preferred Qualifications:

• Associate’s degree (2‑year) in IT, Computer Science, or a related field
• Experience with Active Directory, ERP, or MES systems
• Networking or infrastructure experience (Cisco knowledge a plus)
• Experience with data analytics, automation, or AI‑enabled tools
• Participation in digital transformation, continuous improvement, or automation initiatives

About Siemens: 

We are a global technology company focused on industry, infrastructure, transport, and healthcare. From more resource-efficient factories, resilient supply chains, and smarter buildings and grids to sustainable transportation as well as advanced healthcare, we create technology with purpose adding real value for customers. Learn more about Siemens here. 

Our Commitment to Equity and Inclusion in our Diverse Global Workforce: 

We value your unique identity and perspective. We are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society, while ensuring that we attract the best talent based on qualifications, skills, and experiences. We welcome you to bring your authentic self and transform the everyday with us. 

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