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Customer Service Logistics Specialist – OPC

ID de Puesto
504455
Publicado desde
04-Mayo-2026
Organización
Siemens Healthineers
Ámbito de trabajo
SCM-Procurement / Supply Chain Logistics
Empresa
Siemens Healthcare Sdn. Bhd.
Nivel de experiencia
Profesional Experimentado
Tipo de jornada
Jornada completa
Modalidad de trabajo
Oficina/Solo presencial
Tipo de contrato
Temporal
Ubicación(es)
  • Kuala Lumpur - Kuala Lumpur - Malasia
Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

At Siemens Healthineers, our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.

Our broad portfolio includes enterprise imaging IT, AI-powered decision support, as well as eHealth and patient engagement solutions. It comprises business intelligence, performance management tools and tele operations solutions, innovative cardiology IT, digital pathology as well as diagnostics IT and lab automation.

Then come and join our Malaysia team as Customer Service Logistics Specialist – OPC, and you will be responsible for managing daily transport operations and warehouse activities, ensuring timely delivery, cost efficiency, and compliance with company standards. The role will oversee local transporters, warehouse inventory, and operational coordination with internal stakeholders.

Your Role:

Transport Management
  • You will be responsible to coordinate with local transporters for daily deliveries and collections.
  • You will be responsible to monitor delivery timelines and ensure SLA adherence.
  • You will be responsible to handle escalations on delays, damages, or service failures.
  • You will be responsible to optimize routes and cost efficiency (very important to include). 
  • You will be responsible to verify transporter billing and ensure accuracy.
Warehouse Management
  • You will be responsible to oversee inbound and outbound activities. 
  • You will be responsible to ensure proper inventory control and stock accuracy. 
  • You will be responsible to monitor storage, handling, and housekeeping standards.
  • You will be responsible to coordinate with warehouse team on picking, packing, and dispatch.
Vendor Management
  • You will be responsible to manage transporter and warehouse vendors (3PL). 
  • You will be responsible to conduct performance reviews and service evaluations.
  • You will be responsible to ensure contract compliance and cost control. 
System & Reporting
  • You will be responsible to maintain records in SAP / internal systems (if applicable).
  • You will be responsible to track KPIs (delivery performance, pending shipments, cost tracking). 
  • You will be responsible to support reporting (Excel / Power BI preferred). 
Compliance & Process
  • You will be responsible to ensure adherence to company SOPs and audit requirements.
  • You will be responsible to identify gaps and drive process improvements.
  • You will be responsible to reduce manual work and improve workflow efficiency.
Your experience and education:
  • Diploma or higher in Logistics, Supply Chain, Business, or related field.
  • 1-3 years in logistics / warehouse / transport operations.
  • Experience in managing 3PL vendors (transporters & warehouses). 
  • Experience in time-critical / service-oriented environments is highly preferred.
Skills & Competencies:
  • Strong coordination and hands-on operational execution. 
  • Ability to manage urgent and high-pressure situations.
  • Cost-conscious mindset with attention to detail in billing and vendor charges. 
  • Strong problem-solving and escalation management skills.
  • Proficient in Microsoft Excel (Power BI knowledge is an advantage). 
  • Familiarity with SAP or similar ERP systems.
To find out more about the specific business, have a look at https://www.siemens-healthineers.com/products-services

Who we are:

We are a team of more than 73,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.

How we work:

When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual’s potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world’s most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

To all recruitment agencies:

Siemens Healthineers' recruitment is internally managed, with external support permitted only when a qualified supplier has established a formal contract with us. Unsolicited candidate submissions and referrals, absent a current supplier contract, do not establish consent and are ineligible for fees. We delete and destroy unsolicited information, thus, would recommend you refrain from any such practices. Your adherence to our policies is appreciated.