Siemens Digital Industries Software is a leading provider of solutions for the design, simulation, and manufacture of products across many different industries. Formula 1 cars, skyscrapers, ships, space exploration vehicles, and many of the objects we see in our daily lives are being conceived and manufactured using our Product Lifecycle Management (PLM) software.

Change the future with us!

We are currently hiring for Application Support Engineer to join our team specialized in the digital transformation of logistical processes. The Support Engineer will represent Siemens Global Support by guiding customers in identifying and solving application issues. This is a technical role that interacts with enterprise level customers to isolate and solve complex logistics solution issues. The Support Engineer will apply moderate skills of logistics applications and supporting technologies to investigate and resolve problems by making use of problem-solving skills and tools.

They will be responsible for setting customer expectations, identifying, isolating, and providing solutions for problems. They will regularly exercise discretion & judgment during customer consultations to assess issues and, when necessary, engage with colleagues across multiple departments. Responsible for knowledge share demonstrations to peers and customers. The Support Engineer works with general supervision on issues to competently resolve customer issues. This position requires good communication skills, strong team player, attention to detail and a strong desire to be a team contributor and learn and grow within the Siemens organization.

Key Responsibilities

• Ability to learn and apply deep knowledge of Siemens logistics applications.
• Perform customer support case management via web and phone communications.

• Work within a team environment to monitor customers issues, perform triage, troubleshooting and escalation routing as necessary.
• Implement changes and minor customer request enhancements based on new functional requirements, ensuring alignment with established processes and system design.
• Provide customer assistance in a professional and efficient manner, adhering to well established process and practice procedures.
• Partake in knowledge sharing activities, publishing knowledge base articles, providing technical presentations, reviewing documentation.

Qualifications

• University degree in Computer Science, Computer Engineering, or equivalent practical experience
• Strong problem-solving skills on enterprise level applications
• Good JavaScript and SQL skills
• Understanding of Object-Oriented programming model
• Basic understanding of electronic data interchange (EDI) and web services
• Good communication skills at various levels throughout an organization
• Proficiency in English
• Resilient and good self-organization.
• Ability to learn fast and adapt to changing priorities

Preferred Qualifications

• Proven work experience in implementing web applications.
• Intermediate Microsoft Office (Outlook, Word, Excel, PowerPoint, Visio) skills.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.

We are Siemens

A collection of over 377,000 minds building the future, one day at a time in over 200 countries. We're dedicated to equality, and we welcome applications that reflect the diversity of the communities we work in. All employment decisions at Siemens are based on qualifications, merit, and business need. Bring your curiosity and creativity and help us shape tomorrow!

We offer a comprehensive reward package which includes a competitive basic salary, bonus scheme, generous holiday allowance, pension, and private healthcare.

Transform the everyday

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