Employer: Siemens Industry Software Inc.

Job Title: Application Support Engineer – Advanced [MULTIPLE POSITIONS]

Job Location: Plano, TX location and various unanticipated sites throughout the U.S.

Job Type: Full Time

Rate of Pay: The salary range for this position in Plano, TX is $105,498.00-157,700.00 per year and this role may be eligible to earn incentive compensation. Siemens offers a variety of health and wellness benefits to employees. Details regarding our benefits can be found here: www.benefitsquickstart.com. In addition, this position is eligible for time off in accordance with Company policies, including paid sick leave, paid parental leave, PTO (for non-exempt employees) or non-accrued flexible vacation (for exempt employees).

Duties: Provide post sales technical support to end-user customers of company’s signal integrity PCB analysis engineering tools. Provide technical support for customers by working with customers via a support website. Communicate directly with the customers via Salesforce to guide them through their queries/issues. Research and communicate the solutions. Provide general application support and troubleshooting/problem-solving to customers by phone, screen sharing, and email. Work with Technological Products and software applications that assist customers in verifying that their designs will function properly, including HyperLynx SI/PI, HyperLynx DRC, and HyperLynx Advanced Solvers. Enable customers to make productive use of their investment in products. Handle cases regularly demonstrating advanced knowledge of their field. Assist junior engineers working on cases. Search for, re-use, and improve existing knowledgebase content. Create new knowledgebase content where appropriate. Review and publish content. Curate published content. Communicate software/hardware problems to development. Document requests to enhance software and hardware functionality for product development where applicable. Collaborate with sales team to ensure renewal, adoption, and expansion of supported products and manage customer expectations. Follow defined work processes, provide feedback on practical use of these processes, and recommend changes. Technical lead in guiding Application Support Engineer Associate, Application Support Engineer and Application Support Engineer Advanced in questions on day to day business and product knowledge.

Requirements: Employer will accept a Bachelor’s Degree, or foreign equivalent in Electrical Engineering or in a related field and 24 months of experience in the job offered or in a Application Support Engineer-related occupation. Alternatively, employer will accept a Master's degree, or foreign equivalent, in Electrical Engineering or in a related field and no experience.

Position requires internship, coursework, or experience in the following:

1. Utilizing signal processing, Fourier transforms, and system analysis for signal integrity including crosstalk, reflection, and transmission lines

2. EM simulation tools such as HyperLynx, ANSYS, Keysight ADS or CST Studio for electromagnetic simulations and signal integrity analysis

3. Coding with scripting languages such as Python, Perl, TCL, or Shell scripting for automating simulation workflows and custom tool integration

4. Setting up High-Performance Computing (HPC) and parallel processing including running simulations on HPC clusters, optimizing HPC clusters for multi-threading, and distributed computing environments

5. Debugging simulation convergence issues, parasitic extraction errors, or tool related crashes

6. Performing simulations with high-speed digital design and mixed-signal electronics such as interfaces PCIe, DDR, ethernet, or USB

Telecommuting and/or working from home permissible pursuant to company policy. [Remote role]

Referral Program: Incentives offered through the Company’s Employee Referral Program are applicable to this position.

CONTACT : Apply within this posting

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