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Client Success Manager

ID de l'offre
478613
Publié depuis
30-Oct-2025
Organisation
Infrastructure intelligente
Domaine d'activité
Vente
Entreprise
Brightly Software, Inc.
Niveau d'expérience
Débutant
Type de poste
Temps plein
Modalités de travail
A distance
Type de contrat
Contrat à durée indéterminée (CDI)
Tout site Siemens situé dans
  • États-Unis d'Amérique
Who we are
Build a brighter future while learning and growing with a Siemens company at the intersection of technology, community and sustainability. Our global team of innovators is always looking to create meaningful solutions to some of the toughest challenges facing our world. Find out how far your passion can take you.

About the Job
The Client Success team ensures our 12,000+ global clients are delighted with their solutions and services, realizing value, and achieving desired business outcomes. Client Success Managers (CSMs) are essential client advocates responsible for guiding clients after the deal closes and crafting outstanding experiences throughout their lifecycle. You will develop, deliver, and drive best practices for Brightly products to proactively cultivate adoption behaviors, subscription renewals and expansion opportunities. The ideal candidates will have Customer Success skills, be SaaS savvy and have the ability to thrive in a high-impact organization.

What you will do
  • Identify, document, and deliver desired client business outcomes in a Success Plan, ensuring the satisfaction and success of your client portfolio as measured via NPS and retention rates
  • Produce and deliver regular account reviews, health checks and business reviews to demonstrate ROI, achieving business outcomes and recommendations
  • Strengthen adoption of Brightly products by delivering data-driven insights, securing renewals and support expansion opportunities
  • Contribute to client collateral, including white papers, webinars, events, guides, and other materials
  • Engage portfolio through creative and impactful one to one & one to many outreaches
  • Contribute to team and corporate projects and initiatives to promote continuous improvement
  • Develop your craft by staying current with Brightly product knowledge, Customer Success standard processes, and industry and vertical trends

What you need
  • BA/BS degree OR 5+ years of Client Success experience in lieu of degree
  • 2+ years of Client Support or Success experience
  • Knowledge of SaaS operations, including subscription revenue, product development cycles and operations
  • Experience with ChurnZero, Gainsight or similar tool
  • Excellent communication and collaboration skills to maintain strong client relationships; clear and concise verbal and written communication; effective live or virtual
  • Strong organizational, time management and project management skills
  • Proven track record thriving in fast-paced professional environment and leading multiple complex assignments simultaneously.
What makes you a Standout
  • Bachelor’s degree
  • Client Success certifications

The Brightly culture
We’re guided by a vision of community that serves the ambitions and wellbeing of all people, and our professional communities are no exception. We model that ideal every day by being supportive, collaborative partners to one another, conscientiously making space for our colleagues to grow and thrive. 

Our passionate team is driven to create a future where smarter infrastructure protects the environments that shape and connect us all. That brighter future starts with us.

Our Commitment to Equity and Inclusion in our Diverse Global Workforce:
We value your unique identity and perspective. We are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society, while ensuring that we attract the best talent based on qualifications, skills, and experiences. We welcome you to bring your authentic self and transform the every day with us.

Brightly maintains a Drug Free workplace in accordance with applicable law.

Qualified Applicants must be legally authorized for employment in the United States. Qualified Applicants will not require employer-sponsored work authorization now or in the future for employment in the United States.


You’ll Benefit From
Siemens offers a variety of health and wellness benefits to our employees. Details regarding our benefits can be found here: https://www.benefitsquickstart.com/siemens/index.html
The pay range for this position is $60,340 - $103,440 annually with a target incentive of of the base salary. The actual wage offered may be lower or higher depending on budget and candidate experience, knowledge, skills, qualifications, and premium geographic location.

Déclaration d’égalité des chances en matière d’emploi
Siemens est un employeur garantissant l’égalité des chances, qui promeut l’inclusion sur le lieu de travail. Tous les candidats qualifiés seront examinés pour un emploi sans distinction de race, couleur, croyance, religion, origine nationale, statut de citoyenneté, ascendance, sexe, âge, handicap physique ou mental sans lien avec les capacités, statut marital, responsabilités familiales, grossesse, informations génétiques, orientation sexuelle, expression ou identité de genre, transidentité, stéréotypes liés au sexe, statut de protection, statut d’ancien combattant ou militaire protégé, ou encore en cas de libération défavorable du service militaire, ainsi que toute autre catégorie protégée par la législation fédérale, étatique ou locale. 


L’égalité des chances est la loi
Les candidats et employés sont protégés contre toute discrimination fondée sur la race, la couleur, la religion, le sexe, l’origine nationale ou toute autre caractéristique protégée par la loi fédérale ou toute autre législation applicable. 


Aménagements raisonnables
Si vous avez besoin d’un aménagement raisonnable pour compléter une candidature, participer à un entretien, passer des tests de pré-embauche ou tout autre étape du processus de sélection, veuillez remplir le formulaire prévu à cet effet en cliquant sur ce lien formulaire d’aménagement pour les personnes en situation de handicap. Si vous ne pouvez pas compléter ce formulaire, vous pouvez contacter notre équipe AskHR au 1-866-743-6367. Merci de noter que les représentants AskHR n'ont pas accès aux informations relatives à votre candidature ou à votre entretien.


Transparence des rémunérations
Siemens respecte les lois sur la transparence salariale. 


Avis de confidentialité – Californie
Les résidents de Californie ont le droit de recevoir des informations supplémentaires concernant leurs données personnelles. Pour en savoir plus, cliquez ici.


Antécédents judiciaires
Les candidatures de personnes ayant un casier judiciaire ou ayant été arrêtées seront prises en compte conformément aux lois locales et étatiques en vigueur.