Here at Siemens, we take pride in enabling sustainable progress through technology. We do this through empowering customers by combining the real and digital worlds. Improving how we live, work, and move today and for the next generation! We know that the only way a business thrives is if our people are thriving. That’s why we always put our people first. Our global, diverse team would be happy to support you and challenge you to grow in new ways. Who knows where our shared journey will take you? 

Transform the everyday with us! 

Become the driving force of digital transformation! 

Siemens Digital Industries is an innovation and technology leader in industrial automation and digitalization. Joining our Digital Enterprise Services team means you will have the opportunity to impact the complete value chain from classic product related services (support services, learning services, field service, maintenance, and upgrades) to innovative data-based services (cyber security, analytical services, and cloud technology) which let customers leverage opportunities in the digitalization era. The overall goal of Digital Enterprise Services is to support customers in increasing plant availability, production quality, and enhance productivity. 

Success in the roll of Service and Product Support, depends on

Cognitive Flexibility – This role involves supporting diverse customers across traditional services and support including quoting, order processing, order management, warranties, and related functions. You will be required to remain positive and agile as we leverage your skillsets to support customer requests and department needs.

Customer Focus – Ability to build and maintain strong internal and external customer relationships and deliver customer-centric solutions.

Problem Solving – Uses critical thinking skills to identify solutions to internal and external customer needs.

Growth Mindset – Learning and development are foundational as you seek to improve your own knowledge and skill set, while also utilizing proven learning strategies to enrich your skills and those of the individuals you interact with.

Communication – This role involves communication with customers, colleagues, and managers. Effective communication will enable you to understand customer demands and help you identify appropriate solutions.

We are looking for a Service and Product Support Specialist. This position can be located anywhere near the following Siemens offices: Lebanon, OH, Johnson City, TN, Elk Grove Village, IL, or Alpharetta, GA. 

[Role Description]  

• Provide quality customer service and support in a variety of areas including, but not limited to quoting, order entry, and issue resolution.
• Identify customer challenges and engage appropriate resources for resolution.
• Work to resolve customer disputes in a professional and timely manner.
• Collaborate with team members to investigate and resolve complex issues.
• Provide accurate, valid, and complete information by using the right methods/tools.
• Maintain outstanding service standards and high customer satisfaction.
• Participate in workshops and projects.

You’ll win us over by having the following qualifications:  

Basic Qualifications:  

• 5+ years of professional work experience in sales/customer support role.
• High school diploma or equivalent GED.
• Knowledge of SAP and Salesforce 
• Proficient in Microsoft Office tools.
• Strong people skills to interact with customers, peers, and management.
• High level of self-motivation, productivity, and attention to detail.
• Demonstrated ability to work independently and as part of a team.
• Excellent written and verbal communication skills along with active listening.
• Customer orientation and ability to adapt/respond to customer
• Ability to multi-task, prioritize and manage time effectively. 
• Legally authorized to work in the United States on a continual and permanent basis without company sponsorship 

Preferred Qualifications:  

• Bachelor’s degree or equivalent experience.
• 5+ years of experience in a Call Center environment.

You’ll benefit from:  

• Siemens offers a variety of health and wellness benefits to our employees. Details regarding our benefits can be found here: https://www.benefitsquickstart.com/siemens/index.html 

About Siemens: 

We are a global technology company focused on industry, infrastructure, transport, and healthcare. From more resource-efficient factories, resilient supply chains, and smarter buildings and grids, to sustainable transportation as well as advanced healthcare, we create technology with purpose adding real value for customers. Learn more about Siemens here. 

Our Commitment to Equity and Inclusion in our Diverse Global Workforce:

We value your unique identity and perspective. We are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society, while ensuring that we attract the best talent based on qualifications, skills, and experiences. We welcome you to bring your authentic self and transform the everyday with us.