Alarm Monitoring Operators are responsible for performing service work for building automation, fire, life safety, and security systems. You will coordinate specialist and technician activities for all installed projects, technical support programs, and time-and-materials work to provide on-time delivery and ensure customer expectations and commitments are met.  

As a 1st Shift Alarm Monitoring Operator, you will: 

• Provide support for monitoring and processing alarms received within the Central Monitoring Station (CMS)
• Receive, process, and dispatch emergency calls to responsible agency or customer contacts
• Provide outstanding customer service by receiving calls from customers that are requiring service or information reference on their accounts
• Acknowledge alarms received and dispatch appropriate personnel for issue at hand. After dispatch, log call into system activity report.
• Generate statistical or investigative reports for management
• Continuously monitor alarm signal queue for prioritized response
• Document all calls with appropriate resolution codes and notes
• Manage length of calls
• Attend monthly meetings and training sessions
• Be familiar with emergency response procedures
• Review and critique recorded conversations for purposes of improving customer interaction

You will make an impact with these qualifications: 

Basic Qualifications:

• High School Diploma or state-recognized GED
• 1+ year Customer Service experience
• Ability to navigate a computerized data entry system or other relevant applications
• Legally authorized to work in the United States on a continual and permanent basis without company sponsorship

Preferred Qualifications:

• Experience with alarm monitoring and dispatching for Remote Access Control systems including CCURE and DSX platforms
• Prior security call center experience using the Security Business Net (SBN) automation system or similar system
• Certified training or knowledge of Access Control, Fire, and Burglary systems
• ACD telephone system knowledge
• Experience with Mircosoft Office applications

Ready to create your own journey? Join us today.

About Siemens:

We are a global technology company focused on industry, infrastructure, transport, and healthcare. From more resource-efficient factories, resilient supply chains, and smarter buildings and grids, to sustainable transportation as well as advanced healthcare, we create technology with purpose adding real value for customers.

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We value your unique identity and perspective. We are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society. Come bring your authentic self and create a better tomorrow with us. Learn more about our commitment to DEI here.

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