We are a leading global software company dedicated to the world of computer aided design, 3D modeling and simulation— helping innovative global manufacturers design better products, faster! With the resources of a large company, and the energy of a software start-up, we have fun together while creating a world class software portfolio. Our culture encourages creativity, welcomes fresh thinking, and focuses on growth, so our people, our business, and our customers can achieve their full potential.

Key Responsibilities:

• Work as a key member of the  Technical Operations Hardware team which leads the Hardware Support Process to achieve operational excellence in the Siemens EDA emulation product line installed base.  
• Support emulation products from installation to service retirement. The Hardware Support Engineer will actively engage within the customer base to both install, as well as diagnose and repair hardware while providing related support services.  
• Fulfill our customer's requirements by maintaining system uptime as critical importance. In accordance, quickly resolving hardware issues and improving system reliability through the usage off all resources available. 
• Work jointly with the Operations, Quality, Research and Development, Sales and Application Engineering teams in a global environment. The leading-edge technology of our products requires a broad spectrum of electrical test and software engineering skills.  
• Ensure the technical functionality of any product throughout its life. This includes managing the material dispositions of faulty hardware, maintaining inventory levels of spare components, update systems to ensure accurate and timely data, and communicate with other teams within Siemens EDA. 
• Provide Operations support in work the collection of reports and data to help maintain a global monitoring system. 
• Perform a site surveys at the customer site to ensure electrical and environmental conditions are met prior to hardware arrives. Once hardware arrives, the HSE will be responsible for unboxing, moving, and assembling the entire hardware stack followed by loading software and performing basic initial checkout testing.    
• For service calls, the HSE may sit onsite at a customer location or at a home / Siemens office and be dispatched to travel to customer site(s) on a regular basis.  The HSE may also be asked to do basic IT systems administration from time to time. 

Qualifications: