Siemens Digital Industries Software is a leading provider of solutions for the design, simulation, and manufacture of products across many different industries. Formula 1 cars, skyscrapers, ships, space exploration vehicles, and many of the objects we see in our daily lives are being conceived and manufactured using our Product Lifecycle Management (PLM) software.

Are you ready to make a tangible impact by empowering customers with innovative technology? Join our collaborative Country Professional Services team at Siemens Digital Industries Software! We're looking for a dedicated individual to provide expert consulting and technical guidance for Siemens PLM Software solutions.

You'll be a vital part of a diverse team, working closely with consultants, architects, and project managers to ensure our customers achieve their strategic objectives. Your expertise will span the entire project lifecycle – from implementation and configuration to ongoing support – ensuring our solutions deliver optimal value.

Under mentorship, drive direct customer engagement, managing expectations and ensuring successful adoption. Contribute to diverse projects, balancing autonomy with growth opportunities. Actively participate in Communities of Practice, driving continuous improvement. If you thrive in a customer-focused environment and are eager to apply your skills, we encourage your application.

Key responsibilities

Project Delivery

• Understand the context of the customer project, its contract type, key deliverables, and engagement model.
• Understand the work breakdown for the assigned work stream, how any associated deployment templates will align, its relationship to other work streams and the overall customer solution
• Provide support for estimation of time frames, work package breakdown, capability definitions required to successfully implement the project
• Provide accurate and timely information to technical team lead or project management team
• Contribute to the generation of relevant level of project support documentation in line with Siemens or customer Project Management Methodology
• Contribute to quality and phase gate reviews.
• Support the review of technical implementation experiences with project delivery team, collecting and sharing lessons learnt as part of the project review and close activities
• Optimally align with project change management rules for the project

Solution Delivery

• Understand customer’s business goals, objectives and needs and the general business environment
• Work with the Solution or Product Architect to support Architecture tasks
• Install and undertake configuration tasks using tool kits and using Best Practices, industry standards and Siemens PLM Software approved solution techniques
• Support the data migration activities for legacy data and systems
• Develop test strategies/plans and perform testing activities, reporting results, and resolving issues
• Support knowledge transfer (deliver training courses, user guides, mentor of users etc.) to facilitate customer staff development and growth with implementation tasks and PLM technology
• Develop and deliver works with other systems as the need arises by the solution design

Technical Support

• Provide specialist technical support for escalated customer product related issues from GTAC, resolving implementation, configuration and integration issues not related to product quality by undertaking root cause analysis of critical problems and apply appropriate resolution, including liaison with customer and/or third party resources.
• Interact with product development on product related issues that are impacting the performance of the customers’ solution, registering and tracking customer specific PR's where appropriate
• Provide specialist technical support (Incident, problem, change, configuration, access, and release management) for usage, operation, and adoption of the deployed DISW solution

Qualifications

• Proven Teamcenter experience or similar Software/ ERP
• PDM/PLM or similar tools as end user or admin.
• NX, SolidWorks or CATIA knowledge is nice to have.
• Advance English Skills - Excellent written and verbal communication skills.
• Excellent problem solving and analytical skills.
• Ability to troubleshoot issues and find solutions.
• Open to work in shifts, if needed depending on the Project.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.

We are Siemens

A collection of over 377,000 minds building the future, one day at a time in over 200 countries. We're dedicated to equality, and we welcome applications that reflect the diversity of the communities we work in. All employment decisions at Siemens are based on qualifications, merit, and business need. Bring your curiosity and creativity and help us shape tomorrow!

We offer a comprehensive reward package which includes a competitive basic salary, bonus scheme, generous holiday allowance, pension, and private healthcare.

Transform the everyday

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