Here at Siemens, we take pride in enabling sustainable progress through technology. We do this through empowering customers by combining the real and digital worlds. Improving how we live, work, and move today and for the next generation! We know that the only way a business thrives is if our people are thriving. That’s why we always put our people first. Our global, diverse team would be happy to support you and challenge you to grow in new ways. Who knows where our shared journey will take you?

Our Smart Buildings help to create efficient, safe, adaptable, and responsible environments. Our aim isn’t just about improving buildings; it’s about creating perfect places that improve people’s lives.

Transform the everyday with us!

The Customer Service Center (CSC) Coordinator Supervisor is responsible for the performance of the CSC coordinators operating across several locations. The CSC Coordinator Supervisor will administer the staffing composition of each shift and ensure that adequate manning is in place to perform the duties of the CSC. 

As the CSC Coordinator Supervisor, you will:  

• Staff each shift with an adequate number of coordinators to fulfill the various tasks of the CSC, to include building automation monitoring, administering to phone call requests for service across the region, as well as executing numerous specialty processes for specific customers
• Ensure that all coordinators receive comprehensive training to be able to successfully handle any issues or customer service requests that arise
• Administer to all P&O aspects of being a supervisor to include growth talks and, if necessary, progressive disciplinary procedures 
• Work closely with the Specialist Supervisor, the CSC Manager and the CSC Director to ensure the coordinators are equipped to handle any conceivable issues that may arise
• Periodically serve on each shift to observe all coordinators in person
• Have an infectious, positive attitude and demeanor, the ability and willingness to take initiative and accountability for your actions and have an attention to detail in all administrative work.

You will make an impact with these qualifications:

Basic Qualifications: 

• High school diploma or state-recognized GED 
• 3+ years of experience serving in a customer service role in a large corporation 
• Experience with Microsoft Office applications
• Verbal and written communication skills in English
• Must be able to demonstrate comfort in a matrixed environment with multiple internal and external stakeholders
• 10% Travel required with the region
• Legally authorized to work in the United States on a continual and permanent basis without company sponsorship
• This is a hybrid opportunity, we ask that you can be in the local office 2 days a week.

Preferred Qualifications:

• 5+ years serving in a customer service role with a large corporation 
• Supervisory experience
• Solid foundation in Microsoft Office applications
• Solid business writing skills and comfort in meetings with personnel at all levels of the organization

Ready to create your own journey? Join us today.

About Siemens: 

We are a global technology company focused on industry, infrastructure, transport, and healthcare. From more resource-efficient factories, resilient supply chains, and smarter buildings and grids, to sustainable transportation as well as advanced healthcare, we create technology with purpose adding real value for customers.  

Our Commitment to Equity and Inclusion in our Diverse Global Workforce

We value your unique identity and perspective. We are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society, while ensuring that we attract the best talent based on qualifications, skills, and experiences. We welcome you to bring your authentic self and transform the everyday with us.

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