At Siemens, we're committed to shaping the future of our industries through innovation, digitalization, and an unwavering focus on customer success. As we continue to expand our service offerings and embrace new digital opportunities, we're looking for a visionary leader to join our team as the Head of Lifecycle, Digital and Software. This is a unique opportunity to drive strategic growth, innovate business models, and champion the evolution of our service portfolio.

The Head of Lifecycle, Digital and Software holds a strategic and impactful position, responsible for spearheading service and digital business growth initiatives across our Lead Country Bundle in close collaboration with various business areas. This role is central to defining forward-thinking growth strategies, meticulously analyzing market demands to ensure our offerings are perfectly aligned, and pioneering the development of innovative service business models. A key focus will be on the development and seamless implementation of digital services, alongside empowering and motivating our sales force to effectively promote and sell our comprehensive service portfolio, including exciting new digital service offerings. The Head of Lifecycle, Digital & Software will be a crucial driver in ensuring our services remain competitive, customer-centric, and a significant contributor to our overall business success.

Main Purpose:
Strategically develop and expand Siemens' service market by identifying growth opportunities across all Building Market channels, and to significantly grow the service revenue, particularly through new and digital service offerings. This leader will define and drive our service growth initiatives, acting as the primary advocate for a robust and evolving service portfolio within the LCB. The role will ensure our service offerings meet and anticipate market needs, foster innovation in service delivery, and empower our sales teams to excel in selling our comprehensive service solutions.

Responsibilities:

• Strategic Service Growth: Develop, drive, and execute a comprehensive service growth strategy for the LCB, aligning with overall business objectives and market trends.
• Market Analysis & Demand Coverage: Conduct in-depth analysis of market demands, competitive landscapes, and emerging trends to identify new service opportunities and ensure our portfolio effectively addresses customer needs.
• Business Model Innovation: Lead the ideation, development, and implementation of innovative service business models, including subscription-based services, outcome-based services, and other recurring revenue streams.
• Digital Service Development & Implementation: Oversee the development, piloting, and successful implementation of new digital services, ensuring they integrate seamlessly with our existing portfolio and enhance customer value.
• Sales Force Enablement & Push: Collaborate closely with the sales force to drive the adoption and successful sale of both the existing and new service portfolios, including all digital service offerings and in a multichannel environment. This includes providing necessary tools, training, and strategic support. Drive sales team transformation to Selling by Value approach combining service offering with the customer view and business objectives.
• Portfolio Management & Evolution: Work hand-in-hand with portfolio teams to continuously evolve and optimize the service portfolio, ensuring it remains competitive, relevant, and aligned with Siemens' long-term strategy.
• Customer Engagement & Value Proposition: Act as a thought leader in defining and communicating the value proposition of our lifecycle services, actively engaging with key customers and partners to understand their evolving needs and co-create solutions.
• Performance Monitoring & KPIs: Define, track, and report on key performance indicators (KPIs) related to service growth, new service adoption, digital service revenue, and sales force effectiveness in service sales.
• Cross-Functional Collaboration: Foster strong collaboration with product development, service delivery, and other business areas to ensure a cohesive and integrated approach to service lifecycle management.

Essential Experience/Knowledge:

• Minimum 5+ years of relevant experience in service management, business development for services, lifecycle management, or a related strategic growth role.
• Proven track record in developing and executing successful service growth strategies, particularly within a technology-driven environment.
• Strong understanding of recurring revenue models, XaaS (Anything-as-a-Service) concepts, and their application to service portfolios.
• Demonstrated experience in driving digital transformation within service offerings and implementing new digital service solutions.
• Expertise in market analysis, business model innovation, and portfolio management within a services context.
• Exceptional communication, negotiation, and presentation skills, with the ability to influence and engage diverse stakeholders across a large global matrix organization.
• A keen interest in emerging technologies (e.g., IoT, AI, cloud platforms) and their application to enhance service delivery and customer experience.
• Proven ability to build positive relationships across diverse groups, translating complex technical service concepts for business audiences and vice versa.
• Experience in sales enablement for service portfolios, including training, tool development, and incentive structures.
• Strong business acumen with a history of managing or significantly contributing to a service P&L.

Added Advantage:

• Experience in specific vertical markets such as Healthcare, Data Center, Commercial Real Estate, Hospitality, or Public Sector.
• Strong understanding of cybersecurity implications for digital services.
• Familiarity with Smart Building, specially BMS, energy and fire protection,  and their associated service opportunities and their associated service opportunities.
• Experience with iterative digital product management techniques, including analytics and optimization for services.

Qualifications:

• A minimum of 5 years of proven experience in a relevant leadership role.
• Proven experience in developing and driving a comprehensive service growth strategy, including digital services.
• Successful track record achieving or exceeding annual service revenue targets and adoption metrics.
• Executive-level leadership, data analytics, communication, and influencing skills with the ability and personal style to inspire confidence and work successfully with multifaceted audiences (customers, marketing, business leaders, consultants, etc.).
• Strong business and financial acumen
• Ability to travel

At Siemens, we value the diversity of our teams, promote equal opportunities, and foster an inclusive work environment. We welcome talent without distinction, respecting and supporting all forms of diversity. Our Equality Plan, in accordance with current legislation, ensures fair and transparent treatment, and reinforces our commitment to building an increasingly equitable and diverse workplace. #LI-AMC  #LI-Hybrid