Customer Service Solutions Project Manager

Here at Siemens, we take pride in enabling sustainable progress through technology. We do this through empowering customers by combining the real and digital worlds. Improving how we live, work, and move today and for the next generation!

There has never been a more urgent need to build resilient and sustainable infrastructure. With Smart Infrastructure, we are shaping an ecosystem that connects the real world with the digital world. Making decisions based on data and analytics empowers our customers to make their energy systems and processes in buildings and industries more efficient and sustainable.

Together with our customers, we Transform the Everyday for a better tomorrow.

Position Overview:

The Siemens Project Management Office (PMO) is looking for a Project Manager - Customer Services (CS) to join our team in Electrification and Automation (EA). The Electrification & Automation business unit covers the entire spectrum for power distribution systems and service solutions. As a CS Project Manager, you will be responsible for the successful execution of projects, from project initiation through final closeout. You will work in a matrix style organization requiring excellent coordination skills and the ability to manage competing priorities. Headquartered in Wendell, NC, the EA PMO executes a diverse portfolio of projects, and this position will be focused on service solutions within our Customer Services business. This role comes with ample opportunities for growth, reflective of Siemens mission to empower people with a growth mindset. As a customer-facing team, we keep customer satisfaction at the forefront as we manage large projects in a fast-paced environment.

This position can be remote or based out of Wendell, NC

Project and System Types:

Project Types - installation and commissioning, turn key, design build, engineer, procure, construct (EPC), power system studies, maintenance outage testing and electrical system emergency response/disaster recovery, electrical retrofit managing teams of field service engineers as well as 3^rd party suppliers, consultants and contractors

Product types: Low and medium voltage air insulated switchgear, medium voltage gas insulated switchgear and switches, low voltage panelboards and automatic transfer switches, air and liquid filled transformers, motor control centers, medium voltage contactors, integrated e-house electrical solution systems, battery systems, electrical cable systems and busways, cable, connectors and supporting systems.

Primary responsibilities:

• Direct all phases of projects as described above from inception through completion.
• Ensure that we pre-identify and mitigate safety risks across on our service projects to guarantee safe completion of our service activities.
• Responsible for the budget, schedule, quality, and performance of the assigned project(s).
• Effectively communicate project expectations to team members and stakeholders in a timely and clear fashion.
• Provide regular updates to team, management, and PMO on work performed, plans, budget, and overall status.
• Identify project problems and obtain solutions, such as allocation of resources or changing contractual specifications.
• Manage customer expectations across the project cycle by regularly communicating our project milestone statuses, resource activities, and other service project related actions.
• Prepare and/or work with application engineering team to develop change order quotations for additional service requests during the project.
• Proactive and frequent communications with our Lead Field Service Representative working at the customer site.
• Communicate to finance partners, scheduled completion, and revenue forecasting monthly for all assigned projects
• Provide Lessons Learned feedback to our front end offers team to ensure we constantly are improving our offers and helping mitigate any unclear items for our customers.
• Ensure all project and service requirements are identified, understood, and satisfied throughout the order life cycle.
• Identify areas of risk within assigned projects and develop mitigation strategies
• Define and develop requests for quote for 3rd party services as well as materials. Participate in vendor pricing and contract negotiations
• Manage 3rd party vendors/suppliers monitoring and controlling agreed upon scope, schedule, budget
• Work with internal commercial team to maintain client relationships
• Collaboration with internal/external team members, vendors and/or project managers to develop site schedules
• Review and understand project contractual obligations such as change order process, liquidated damages, claims processes, specification requirements, etc.
• Develop project execution plans such as quality & testing plans, project schedule, risk registers and manpower plans
• Identify and assign project resources ranging from engineering to field personnel
• Monitor and controlling functions as it relates to continuously evaluating project performance vs budget/schedule.
• Developing and implementing recovery plans to correct project performance issues.

Basic Qualifications:

• Bachelor’s Degree or equivalent combination of education and experience.
• 5+ years of direct service project management experience.
• 5+ years presenting complex issues to multi-level audiences and effectively communicate progress, status and issues to internal and external Customers.
• Proficiency in English both written and verbal
• Applicants must be authorized for employment in the U.S. without the need for employer sponsored work authorization now or in the future

Preferred Qualifications:

• A degree in engineering or construction management
• PMP certification – while not required immediately for this role, for those who do not have it already, obtaining PMP certification is required within 1 year of employment
• A degree in engineering or construction management
• Experience in specific industry related to service project e.g., field service, EPC projects, construction, energy, manufacturing
• An understanding of medium and/or high voltage electrical equipment
• An understanding of datacenter construction projects
• Experience with MS Project or other relevant scheduling software
• Strong leadership skills with experience in leading cross-functional project teams
• Excellent written and verbal communication skills, to present complex issues to multi-level audiences and effectively communicate progress, status, and issues to internal and external Customers.

About Smart Infrastructure – Electrification and Automation:

The Electrification and Automation (EA) Business Unit offers the full range of energy distribution systems and solutions for all markets and through all sales channels. We provide reliable power distribution grids of today while investing into our Future Grids portfolio and applications to create the power distribution grid of the future. Our comprehensive portfolio meets the growing technical requirements of today’s and tomorrow’s power grid!

About Siemens:

We are a global technology company focused on industry, infrastructure, transport, and healthcare. From more resourceefficient factories, resilient supply chains, and smarter buildings and grids, to sustainable transportation as well as advanced healthcare, we create technology with purpose adding real value for customers. Learn more about Siemens here.

Our Commitment to Equity and Inclusion in our Diverse Global Workforce:

We value your unique identity and perspective. We are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society, while ensuring that we attract the best talent based on qualifications, skills, and experiences. We welcome you to bring your authentic self and transform the everyday with us.