Sales Customer Solution Architect – Industrial Automation

Here at Siemens, we take pride in enabling sustainable progress through technology. We do this through empowering customers by combining the real and digital worlds. Improving how we live, work, and move today and for the next generation! We know that the only way a business thrive is if our people are thriving. That’s why we always put our people first. Our global, diverse team would be happy to support you and challenge you to grow in new ways. Who knows where our shared journey will take you? 

The Siemens DI Sales organization ideally focuses on providing solutions tailored to the specific needs of companies operating across a multitude of discrete, process, and hybrid industries. The CTO Customer Collaboration organization plays a crucial role in understanding needs of forward-thinking customers, positioning Siemens as a technology leader to drive digital transformation today and tomorrow for and with our customers, aligning the value of innovative and evolving Siemens solutions with customer pain points, and deploying a combination of existing, evolving and exploring product portfolio elements (HW, SW, Services) as functional solutions at customer sites, continuously learning and constantly improving.

As we embark on an ambitious journey of digital transformation, we are seeking a dynamic Senior Transformation Consultant to spearhead our Digital Transformation Pioneering & Deployment team. This pivotal role is at the heart of our mission to redefine our Industrial Operations X Innovation Portfolio and develop and deploy novel Enterprise Solution Architectures with innovation customers and partners, driving innovation through digital excellence and collaboration. 
 
We are looking for a Sales Customer Solution Architect. This position is remote and can be based anywhere within the continental US. 

You’ll make an impact by:

• Manage and own customer engagement across multiple manufacturing industries and segments, acting as a trusted advisor from both business and technical perspectives. 

• Leverage a deep understanding of customer business needs, engineering processes, and industry best practices to engage Siemens and partner resources effectively.

• Conduct visioning and scoping workshops, identifying collaboration opportunities and defining key sales scenarios generating immediate business revenue and impact and expedite sales process.

• Develop and present solution architectures through workshops, demonstrations, proof-of-concept models, and status reviews. 

• Maintain strong knowledge of Siemens DI automation and software portfolios, connecting these to digital threads that deliver comprehensive solutions for customer core business challenges.

• Maintain and update dashboards and/or other related documentation of customer workshops, customer success stories, sales opportunities, and relevant discovery efforts.

• Collect, structure, and communicate customer requirements through internal tools, enhancing feedback loops for portfolio and product development.

• Collaborate with marketing, portfolio management, and development teams to align US market needs and tailor communication strategies that deliver superior value propositions that drive Siemens adoption.

• Manage stakeholder expectations and technical implementation, addressing ambiguity, scope creep, and technical challenges.

• Advocate for transformative ideas and amplify the voice of the customer to influence product roadmaps and organizational priorities and global strategies.

• Design and refine the customer experience and journey in close alignment with the sales engagement model.

• Establish and maintain trusted relationships with Sales, Business Development, Account Teams, and Vertical market teams to identify and prioritize co-innovation and digital transformation opportunities. 

• Build customer equity through better customer knowledge and satisfaction.

• Build collaborative partnerships with customers, value chain collaborators, and/or potential competitors for improved customer satisfaction and firm performance metrics.

• Attract and retaining customers through superior value delivery.

• Enhance the importance of non-price criteria in buyers’ minds through differentiation and positioning.

• Leverage customer validation centers to assess technical feasibility of novel solution architectures prior to first customer deployments, then expose them to larger Sales & customer audience.

You’ll win us over by having the following qualifications: 

Basic Qualifications: 

• Bachelor’s degree in mechanical. electrical engineering, computer science or IT with focus on fields relevant to DI e.g. automation, simulation, AI/ML. MBA is a plus.

• 10+ years of experience in manufacturing processes and production operations in a variety of manufacturing industries including Electronics, Semiconductor, Food & Beverage, Aerospace & Defense, Automotive, Battery, Pharmaceuticals, involving machine builders and end users.

• 10+ years of Systems & Application Engineering, technical consulting, assessment, and customer co-innovation experience incl. proof of concepts, defining requirements and scope, as well as hands-on deployment projects.

• 5+ years of functional leadership at the intersection of Sales and R&D with focus on delivering novel solutions to customers. 

• Comprehensive knowledge in architecting complex solutions and experience in Digital Enterprise solutions involving multiple solutions & technologies such as ECAD, MCAD, requirements, product data management, Manufacturing engineering, simulation, production execution, and data integrations.

• Deep technical knowledge of MES and PLM (Siemens Opcenter and Teamcenter), as well as ERP software solutions and the role these solutions play in Siemens horizontal offerings that combine hardware and software / cross- Business Unit offerings, such as Virtual Commissioning

• Willingness to travel 25% (domestic/international).

• Must currently reside in the continental USA. Qualified Applicants must be legally authorized for employment in the United States and will not require employer sponsored work authorization now for employment in the U.S.

Preferred Qualifications: 

• A working understanding on new portfolio elements such as Software Defined Control, Asset & Data Management, Industrial AI and Edge portfolio.

• Extensive network within Siemens Digital Industries across Business Units, product groups, functions & hierarchies

• Highly motivated and driven business professional with a can-do attitude

• Applied knowledge of Digital Threads, experience with Siemens tooling for customer requirement collection and solution mapping (Dolphin, Solutionlink, SieSales).

• Proven ability to cultivate team culture, motivate and influence stakeholders across the organization without direct reporting structure – using creative leadership techniques.

• Highly organized and detail-oriented, with the ability to prioritize competing demands and manage multiple projects simultaneously.

• Problem-solving skills that will solve challenges of our customers and help become even more efficient internally

Create a better #TomorrowWithUs

About Siemens:

We are a global technology company focused on industry, infrastructure, transport, and healthcare. From more resource-efficient factories, resilient supply chains, and smarter buildings and grids, to sustainable transportation as well as advanced healthcare, we create technology with purpose adding real value for customers. 

Our Commitment to Diversity, Equity, and Inclusion: 

We value your unique identity and perspective. We are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society. Come bring your authentic self and create a better tomorrow with us. Learn more about our commitment to DEI here.

Protecting the environment, conserving our natural resources, fostering the health and performance of our people as well as safeguarding their working conditions are core to our social and business commitment at Siemens. They are an integral part of our Business Conduct Guidelines and our corporate strategy. 

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