Hello go-getter

We know that a business only thrives if our people are thriving. That’s why we always put our people first. Our global and diverse team would be happy to support you and challenge you to grow in many ways. Who knows where our joint journey will take you?

Siemens Global Business Services (GBS) is a Siemens Service Company that provides innovative digital solutions and customer-oriented business services. With more than 20 years of experience, Siemens GBS taps into its understanding of how organizations and businesses work to seamlessly integrate, digitalize and optimize business processes with a portfolio that covers end-to-end business needs.

You’ll make a difference by:

• Process Dispatch Requests:
• Receive requests from technical support and coordinate assigned dispatch requests.
• Check Service Contract Level / Prepare Quote and obtain Purchase Order from customer. 
• Identify Suitable Field Staff by optimizing: qualification, availability, location, overtime.
• Resolve resource conflicts by re-planning of activities within defined scope.
• Manage escalations in case of unavailability of field staff according to defined process. 
• Communicate with end customer. 
• Spare Part and Tool Handling: 
• Coordinate Order and Delivery of spare parts as required by Service staff. 
• Coordinate spare part delivery and synchronization with CSE - optimize planning. 
• Control parts return process.
• Monitor service delivery by field staff:
• Ensure Estimated Time of Arrival is met replan changes and inform customer. 
• Control field staff on site time: replan changes where necessary. 
• Monitor spare part delivery status: replan changes where necessary. 
• Inform customer about changes to plan. 
• Scheduling of Planned Service: 
• Schedule field staff for planned service events such as preventive maintenance, updates and installation as per service requirements. 
• Support the assigned field service team: 
• Support the Area Service Manager in all resource planning activities. 
• Record all relevant attendances and absences in the planning tool. 
• Maintain the after hours on call roster.
• Coordinate travel planning booking for field service activities according to company policy. 
• Support the assigned field team with internal enquiries.

Your success is grounded in:

• Good Communication, preferably English and Hindi. Experience in Customer Service (Call Handling and Engineer Dispatch coordination).

Join us and be yourself! 

We value your unique identity and perspective and are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society. Come bring your authentic self and create a better tomorrow with us.

Protecting the environment, conserving our natural resources, fostering the health and performance of our people as well as safeguarding their working conditions are core to our social and business commitment at Siemens. They are an integral part of our Business Conduct Guidelines and our corporate strategy.

This role is based in Bangalore. But you’ll also get to visit other locations in India and globe, so you’ll need to go where this journey takes you. In return, you’ll get the chance to work with teams impacting entire cities, countries and the shape of things to come. We’re Siemens. A collection of over 312,000 minds building the future, one day at a time in over 200 countries.