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Senior Client Success Manager, Education

ID de l'offre
491237
Publié depuis
12-Jan-2026
Organisation
Infrastructure intelligente
Domaine d'activité
Vente
Entreprise
Brightly Software, Inc.
Niveau d'expérience
Confirmé
Type de poste
Temps plein
Modalités de travail
A distance
Type de contrat
Contrat à durée indéterminée (CDI)
Lieu
  • Raleigh - North Carolina - États-Unis d'Amérique
Who we are

Build a brighter future while learning and growing with a Siemens company at the intersection of technology, community and sustainability. Our global team of innovators is always looking to create meaningful solutions to some of the toughest challenges facing our world. Find out how far your passion can take you.


About the Job

We are looking for a strategic and results-driven Senior Customer Success Manager (CSM) to manage a portfolio of high-value enterprise accounts, each contributing over ~$100,000 in Annual Recurring Revenue (ARR). This role is essential to driving customer satisfaction, retention, and growth through proactive engagement, strategic planning, and value realization.

You will serve as a trusted advisor to our most valuable clients, ensuring they achieve their desired outcomes while aligning them with our business goals. This role requires a strong blend of customer success expertise and revenue accountability, including managing forecasts and owning a revenue target.


What you will do

  • Lead the post-sale relationship for a portfolio of strategic enterprise accounts.
  • Manage client renewal process for forecasting and securing revenue.
  • Drive customer adoption, satisfaction, and retention through proactive engagement and success planning.
  • Partner cross-functionally with Sales, Product, and Support to deliver seamless customer experiences.
  • Identify and implement growth opportunities within accounts, including upsell and cross-sell strategies.
  • Lead Quarterly Business Reviews (QBRs) and executive-level engagements. Monitor account health and usage metrics to proactively address risks and opportunities.
  • Accurately forecast renewals and expansions, contributing to overall revenue targets. Advocate for customer needs internally and influence product roadmap decisions

What you need

  • BA/BS degree OR 5+ years of Client Success experience in lieu of degree.
  • 3+ years of demonstrated ability in Customer Success, including direct experience managing Enterprise-level accounts.
  • Proven success managing accounts with ARR greater than $100K.
  • Demonstrated experience being responsible for a revenue target, managing a forecast, and contributing to account growth.
  • Knowledge of SaaS operations, including subscription revenue, product development cycles, and customer lifecycle management.
  • Experience using Salesforce, Microsoft Office, and BI tools.
  • Dedication and curiosity for managing metrics and making data-driven decisions.
  • Excellent communication and collaboration skills to maintain strong client relationships.
  • Clear and concise verbal and written communication; effective with live and virtual presentations.
  • Strong organizational, time management, and project management skills.
  • Diagnostic skills to efficiently solve customer problems and engage internal stakeholders as needed.
  • Proven ability to thrive in a fast-paced professional environment and manage multiple complex assignments simultaneously.
  • Experience working with clients in one or more of the following verticals: Energy, Manufacturing, Education, Government, and Healthcare.

What makes you a Standout
  • Experience with Customer Success platforms like ChurnZero or Gainsight.
  • Background in CMMS (Computerized Maintenance Management Systems).
  • Proven success leading cross-functional initiatives with measurable impact.
  • Experience with Healthcare clients.

The Brightly culture

We’re guided by a vision of community that serves the ambitions and wellbeing of all people, and our professional communities are no exception. We model that ideal every day by being supportive, collaborative partners to one another, conscientiously making space for our colleagues to grow and thrive. Our passionate team is driven to create a future where smarter infrastructure protects the environments that shape and connect us all.

That brighter future starts with us.


Our Commitment to Equity and Inclusion in our Diverse Global Workforce:

We value your unique identity and perspective. We are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society, while ensuring that we attract the best talent based on qualifications, skills, and experiences. We welcome you to bring your authentic self and transform the every day with us.


Brightly maintains a Drug Free workplace in accordance with applicable law.


Qualified Applicants must be legally authorized for employment in the United States. Qualified Applicants will not require employer-sponsored work authorization now or in the future for employment in the United States.

#brightly

You’ll Benefit From
Siemens offers a variety of health and wellness benefits to our employees. Details regarding our benefits can be found here: https://www.benefitsquickstart.com/siemens/index.html
The pay range for this position is $73,500 - $126,000 annually with a target incentive of of the base salary. The actual wage offered may be lower or higher depending on budget and candidate experience, knowledge, skills, qualifications, and premium geographic location.

Déclaration d’égalité des chances en matière d’emploi
Siemens est un employeur garantissant l’égalité des chances, qui promeut l’inclusion sur le lieu de travail. Tous les candidats qualifiés seront examinés pour un emploi sans distinction de race, couleur, croyance, religion, origine nationale, statut de citoyenneté, ascendance, sexe, âge, handicap physique ou mental sans lien avec les capacités, statut marital, responsabilités familiales, grossesse, informations génétiques, orientation sexuelle, expression ou identité de genre, transidentité, stéréotypes liés au sexe, statut de protection, statut d’ancien combattant ou militaire protégé, ou encore en cas de libération défavorable du service militaire, ainsi que toute autre catégorie protégée par la législation fédérale, étatique ou locale. 


L’égalité des chances est la loi
Les candidats et employés sont protégés contre toute discrimination fondée sur la race, la couleur, la religion, le sexe, l’origine nationale ou toute autre caractéristique protégée par la loi fédérale ou toute autre législation applicable. 


Aménagements raisonnables
Si vous avez besoin d’un aménagement raisonnable pour compléter une candidature, participer à un entretien, passer des tests de pré-embauche ou tout autre étape du processus de sélection, veuillez remplir le formulaire prévu à cet effet en cliquant sur ce lien formulaire d’aménagement pour les personnes en situation de handicap. Si vous ne pouvez pas compléter ce formulaire, vous pouvez contacter notre équipe AskHR au 1-866-743-6367. Merci de noter que les représentants AskHR n'ont pas accès aux informations relatives à votre candidature ou à votre entretien.


Transparence des rémunérations
Siemens respecte les lois sur la transparence salariale. 


Avis de confidentialité – Californie
Les résidents de Californie ont le droit de recevoir des informations supplémentaires concernant leurs données personnelles. Pour en savoir plus, cliquez ici.


Antécédents judiciaires
Les candidatures de personnes ayant un casier judiciaire ou ayant été arrêtées seront prises en compte conformément aux lois locales et étatiques en vigueur.