The Team Leader in Global Business Services (GBS) is a pivotal role that combines operational excellence with people leadership. This position is responsible for the day-to-day management of a team handling cash collection for our customers. The team consists of specialists, ensuring the achievement of set targets and KPIs, continuous process improvement, and the development of team members. The primary goal is to deliver high-quality services to internal and external customers in alignment with Siemens' global standards and strategies.

Key Responsibilities:

Team Leadership and Development:

• Daily management, motivation, and support of a team of specialists (e.g., in accounting, HR, IT support, etc.).
• Conducting regular performance reviews, providing constructive feedback, and identifying development needs.
• Mentoring and coaching team members to help them reach their full potential.
• Managing attendance, shift planning, and ensuring optimal process coverage.

Operational Management and Performance:

• Ensuring the team consistently meets all defined Key Performance Indicators (KPIs) and Service Level Agreements (SLAs).
• Monitoring workflows, assigning tasks, and managing priorities for efficient service delivery.
• Identifying and resolving operational issues and escalations.
• Ensuring adherence to internal policies, procedures, and regulatory requirements.

Process Improvement and Innovation:

• Actively seeking opportunities for process improvement and efficiency gains.
• Collaborating with other teams and departments on the implementation of new tools and technologies (e.g., RPA, automation).
• Participating in projects focused on the transformation and digitalization of GBS services.

Communication and Collaboration:

• Effective communication with internal customers, stakeholders, and other departments.
• Regular reporting of team performance and key metrics to superiors.
• Ensuring smooth internal team communication and sharing of best practices.

 Required Skills and Experience:

• Education: University degree in a relevant field (e.g., economics, management, IT, HR) or equivalent practical experience.
• Experience: Minimum of 3 years of experience in an operational role within a GBS/Shared Service Center environment, with at least 1-2 years of team leadership experience.
• People Leadership: Proven track record of motivating, developing, and managing team performance.
• Process Thinking: Strong analytical skills and the ability to identify and implement process improvements.
• Communication Skills: Excellent verbal and written communication skills in Czech and English (additional language is an advantage).
• Customer Focus: Ability to effectively communicate with customers and address their needs.
• Technical Skills: Advanced proficiency in MS Office (especially Excel, PowerPoint). Experience with ERP systems (e.g., SAP) and/or specific tools for the given area (e.g., HRIS, ticketing systems) is a significant advantage.
• Resilience and Flexibility: Ability to work under pressure, manage multiple tasks simultaneously, and adapt to change.

What is Siemens offering beyond great career opportunities?

More time to rest

• Up to 33 days of vacation (5 weeks of holiday + up to 8 extra days from the benefits budget).
• The option to take unpaid leave for rest or travel.

Flexibility and home office

• Ability to work from home, with a contribution towards home office expenses.

Individual benefits budget

• Personal budget of at least CZK 34,000 to buy selected benefits from categories finance, wellbeing and health.

My finance

• Contributions towards pension and/or life insurance and/or DIP (a long-term investment product) from your benefits budget.
• Employee stock ownership plan – share in the company’s success.

My wellbeing

• Cafeteria system from the benefits budget.
• Meal e-vouchers 
• Company nursery in Prague and Ostrava to support working parents.
• Exclusive employee offers and discounts.

My health

• Discounted MultiSport card.
• The option of access to premium healthcare and crisis support (e.g., psychological counseling).

Siemens is an equal opportunity employer. We promote equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity. We are committed to forming a diverse team that represents various perspectives and skills. Problem solvers and entrepreneurs are welcome.

Discover our exciting world at Siemens at www.siemens.com