Hello Visionary!

We empower our people to stay resilient and relevant in a constantly changing world. We’re looking for people who are always searching for creative ways to grow and learn. People who want to make a real impact, now and in the future. Does that sound like you? Then it seems like you’d make a great addition to our vibrant international team.

We provide our Hire-to-Retire services along the complete lifecycle of an employee from onboarding to pension services and demonstrate our powerful ecosystem of leading external and internal partners and our network of key delivery centers. We believe in the value of industry best-practice standards achieved through evolving technology and digitalization. We focus on employee experience as a key driver of our actions. In doing so, we deliver flexibility, quality and efficiency for the businesses we partner with.

Position Overview:

As a PEP Regional Coordinator for Hub ASP, you will play a key role in driving digital HR transformation through our ServiceNow HRSD platform. This is a senior technical position where you will act as a trusted consultant, ensuring seamless service delivery and continuous improvement across regions. ServiceNow HRSD is the backbone of our H2R operations at Siemens, making this role critical for operational excellence.

You’ll make a difference by:

• Serve as a consultative expert, providing solutions and guidance on our instance of ServiceNow HRSD (Employee Center Pro and HR Agent Workspace)
• Lead and engage our Key User Community, fostering collaboration and knowledge sharing
• Leverage AI capabilities within ServiceNow to automate workflows, enhance predictive analytics, and improve user experience
• Find opportunities to integrate AI-driven insights for proactive issue resolution and smarter decision-making
• Manage and deliver ServiceNow training programs for markets and teams
• Support ServiceNow rollouts, including defining and implementing future processes
• Ensure service quality across incidents, problem, performance, capacity, and escalation management
• Supervise cross-service integration, managing compatibilities and dependencies
• Drive continuous process improvement in collaboration with DevOps and key users
• Partner with Hub operations to maintain high-quality ticket handling

Critical Expectations for High-Speed Operations

• Act as the first point of escalation for ServiceNow HRSD incidents, ensuring rapid resolution and minimal impact on H2R operations
• Proactively monitor system performance and identify risks before they affect users
• Communicate effectively and promptly with stakeholders during high-pressure situations
• Take ownership of issues and make quick, informed decisions to maintain service stability

Your success is grounded in:

• Candidates with 5+ Years experience
• Bachelor’s degree or equivalent experience in Computer Science, Information Technology, or related field
• Experience with AI concepts and tools, and ability to apply AI-driven solutions within ServiceNow for automation and optimization
• Deep technical expertise in workflow or ERP systems
• Demonstrable experience with ServiceNow, ideally HRSD module
• Demonstrable experience with HR shared services or P&O processes supported by ServiceNow HRSD
• Experience working in agile environments, including Scrum, sprints, user stories, and testing
• Knowledge of ITIL Service Management processes (preferred)
• Understanding of Global Business Services architecture and operations
• Ability to thrive in an international, virtual team environment
• Strong analytical skills to manage complex integrations and dependencies
• Excellent communication and stakeholder management skills
• Demonstrated customer support experience

Join us and be yourself!

We value your unique identity and perspective and are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society. Come bring your authentic self and create a better tomorrow with us.

This role is based in Bangalore. You’ll also get to visit other locations in India and beyond, so you’ll need to go where this journey takes you. In return, you’ll get the chance to work with teams impacting entire cities, countries – and the shape of things to come.

We’re Siemens. A collection of over 312,000 minds building the future, one day at a time in over 200 countries. We're dedicated to equality, and we encourage applications that reflect the diversity of the communities we work in. All employment decisions at Siemens are based on qualifications, merit and business need. Bring your curiosity and imagination and help us shape tomorrow.