Siemens Digital Industries is at the forefront of driving digital transformation, offering a unique portfolio of automation and digitalization technologies. At Siemen, we take pride in enabling sustainable progress through technology. We do this through empowering customers by combining the real and digital worlds. With 76,000 employees, €19.5 billion in revenues, a #1 position in industrial software and automation, and our hardware, software, and services being used by 92% of the Fortune 500 companies, 24 of the top 25 automotive companies, and 33% of machines worldwide, this role represents a fantastic opportunity for the right individual.

Help us as an innovation leader move ahead to the next stage of digital transformation – integrating innovative technologies such as artificial intelligence, edge computing, cloud computing, industrial 5G, blockchain, and additive manufacturing with our partners into the addressable markets. With our ongoing development of the comprehensive Digital Twin approach, we are also paving the way to the Industrial Metaverse.

We know that the only way a business thrives is if our people are thriving. That is why we always put our people first. Our global, diverse team would be happy to support you and challenge you to grow in new ways. Who knows where our shared journey will take you? Transform the everyday with us.

Position Overview

Siemens Digital Industries is seeking a dynamic and technically strong Customer Success Manager (CSM) to own customer success and drive customer value realization for Senseye Predictive maintenance (PdM) across Asia Pacific (AP) Zone.  

Senseye Predictive Maintenance is an industry-leading cloud-based solution for predictive maintenance that was acquired by Siemens in 2022. With cutting-edge machine learning technologies, it empowers industrial customers to minimize unplanned downtime, optimize maintenance operations, and enhance the sustainability of their manufacturing processes. Our web application, Senseye PdM, provides our customers with prognostic and condition monitoring tools at scale without the need for expert manual analysis.

Senseye Predictive Maintenance (PdM) is in a Build and Expansion phase across the AP Zone, and we are looking for a high-impact Customer Success Manager (CSM) to help scale our footprint. This is an individual contributor role with high ownership and visibility, which blends technical consulting, relationship management, and pre-sales collaboration. This position offers the opportunity to work at the intersection of Industry 4.0, IIoT, and AI-driven predictive maintenance, supporting some of the most advanced manufacturing and industrial organizations.

The primary responsibility of the CSM is to ensure customers successfully adopt and fully utilize the Senseye platform, achieve measurable business outcomes, and confidently renew and expand their engagement. In addition, this role will actively support Sales and Regional teams in pre-sales engagements, helping articulate technical value propositions, conduct product demonstrations, and guide customers through technical evaluations. 

Experience & Qualifications

• Bachelor’s degree or higher, preferably with a technical background.
• 8+ years of experience in Customer Success or Enterprise Account Management, with a proven track record of driving adoption, delivering measurable customer value, and securing renewals.
• Strong experience managing long-term enterprise customer relationships in industrial, manufacturing, or complex B2B environments.
• Direct experience with SaaS or cloud-based software solutions, including strong understanding of subscription models, adoption metrics, renewal cycles, and ongoing value realization.
• Experience working in environments involving legacy systems and OT/IT integration, with multiple internal decision-makers.
• Proven ability to manage executive-level stakeholders and influence cross-functional teams across regions and business units.
• Excellent communication and presentation skills, with the ability to articulate the value of cloud solutions to both technical and senior business stakeholders.
• Analytical and data-driven mindset with strong reporting, influencing, and decision-making capabilities.
• Strong ownership mindset — proactive, agile, solution-oriented, and self-driven.
• Fluent in English; additional languages are a plus

What we offer you:

• Possibility to work from your home country while managing a role that spans the AP Zone.
• Start-up vibe - Autonomy, trust and freedom to make an impact in a fast-growing, high-ownership environment.
• Flexible work schedule that allows time off for you and your family
• Global Development Programs that can be customized according to your wishes and ambitions
• Attractive Siemens benefits package in line with global and local policies