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Software Product Support - eMobility (m/f/d)

ID de l'offre
512597
Publié depuis
03-Jul-2026
Organisation
Infrastructure intelligente
Domaine d'activité
Services aux clients
Entreprise
Siemens S.A.
Niveau d'expérience
Expérimenté
Type de poste
Temps plein
Modalités de travail
Hybride (télétravail / présentiel)
Type de contrat
Contrat à durée indéterminée (CDI)
Lieu
  • Corroios - Setúbal - Portugal
Create a better #TomorrowWithUs 🚀 

At Siemens, we build technology solutions to shape the world we live in. We transform industries and societies by combining the real and digital worlds. With over 300.000 of the world’s most forward-thinking minds and the power of a presence in more than 190 countries, we make a truly global impact. 
 
Within Smart Infrastructure – eMobility, Customer Service plays a key role in ensuring reliable, scalable, and customer focused charging solutions. To strengthen our software expertise and field to development collaboration, we are looking for a Software Product Champion – eMobility Interoperability to join our Customer Service organization.
 

Are you ready to be part of the change? Come join us!  ⭐ 


Your mission will be…  

As a Software Product Champion, you will act as the central interface between Customer Service, Regions, R&D, and Quality for complex software topics, with a strong focus on interoperability between EV charging systems and backend platforms.

Your responsibilities include:
  • Act as the single point of coordination for complex software field issues related to backend connectivity, interoperability, and system integration.
  • Collect, structure, and validate technical information from Regions, Field Service Engineers, and service tickets to ensure high quality issue analysis.
  • Serve as the final escalation level from Technical Support to R&D when issues cannot be resolved within standard support processes.
  • Translate field issues into clear, structured technical cases, including root cause hypotheses, customer impact, installed base risk, and service constraints.
  • Collaborate closely with R&D, Product Lifecycle Management, and Quality Management to define feasible and service ready solutions.
  • Represent Customer Service and operational needs in cross functional discussions and escalation forums.
  • Identify recurring patterns and trends from service data and proactively contribute to product reliability, maintainability, and quality improvements.
  • Support quality processes (e.g. investigations and corrective actions) when software or interoperability topics indicate potential product or design issues.
  • Contribute to service documentation, knowledge articles, and internal enablement activities across the Service organization.

 We are looking for someone with… 
  • A degree in Information Technology, Computer Science, Engineering, or a comparable technical field.
  • Strong IT and software background, ideally with experience in backend systems, APIs, cloud platforms, or system interoperability.
  • Knowledge of EV charging ecosystems and interoperability standards (e.g. OCPP) is a strong advantage.
  • Experience in Customer Service, Technical Support, Service Engineering, or similar roles in a technical environment.
  • Proven ability to manage complex technical topics end to end, including escalation handling and stakeholder coordination.
  • Strong communication skills, with the ability to translate between field realities and R&D requirements.
  • A structured, analytical, and solution oriented mindset.
  • Ability to work confidently in an international, cross functional environment.
  • Fluency in English (international working environment); additional languages are a plus.

What We Offer 

Belong & Innovate: Work in diverse teams where every idea matters and innovation grows through collaboration and trust. 
Flexibility that Works: Hybrid model, flexible hours, and a home office budget — because balance fuels performance. 
Health & Well-being: Comprehensive health insurance, mental health support, and active sports communities to keep you feeling your best. 
Grow Without Limits: Access world-class learning platforms, mentoring, and continuous development opportunities. 
Purpose & Perks: Contribute to sustainability and volunteer initiatives and enjoy partner discounts. 

 
Please attach your CV in English to your application. 

 
#Siemens  

Siemens is deeply committed to fostering a diverse and inclusive environment. We are proud to be an equal opportunity employer and strongly encourage applications from a wide array of talented individuals!