• Process Analysis & Requirements Definition
– Conduct workshops and interviews to map and analyze current-state processes, and prepare business cases;
– Elicit, document and validate functional and non‐functional requirements for global solutions;

– Prepare user stories.

• Solution Architecture & Design
– Collaborate closely with enterprise and solution architects to model target architectures;
– Ensure designs are scalable, maintainable and aligned with corporate standards;
– Leverage BPM platforms (ServiceNow, Pega, Mendix etc.) to prototype and validate workflows.

• Test Planning & Quality Assurance
– Develop comprehensive test plans covering functional, integration and regression testing;
– Execute test cases, capture edge and corner scenarios, track defects and verify fixes;
– Coordinate user acceptance testing (UAT) and provide clear acceptance‐criteria.

• AI & Data Platform Integration
– Assess opportunities for embedding AI/ML and LLM capabilities into process solutions;
– Define data requirements and integration patterns with Snowflake or other SQL databases;
– Work with data engineers to translate business analytics needs into data models.

• Project Management & Stakeholder Engagement
– Drive project plans, monitor progress, manage budget and risks, escalate issues proactively;
– Facilitate cross‐functional collaboration among business analysts, developers, architects, data scientists, SMEs and operations;
– Communicate status, deliverables and change impacts to global stakeholders.

• Strong communicator with genuine empathy—able to manage stakeholders and build trust;
• Entrepreneurial mindset: pro-active, self-driven and comfortable taking ownership of projects;
• Solid analytical skills: process-mapping, data-driven insight and continuous improvement mindset;
• Experienced in crafting business requirement documents, workflow diagrams and technical specs;
• Keen interest in digitalization, automation and emerging technologies;

• Bachelor’s degree (Business Informatics, Software engineering, IT or related discipline);

• Min 5 years of experience in process consulting, project management or  business analysis;

• Experience with infrastructure solution design, implementation, and service management;
• Hands‐on experience with one or more BPM platforms: ServiceNow, Pega, Mendix or others;
• Practical experience designing or implementing AI/ML or LLM‐powered solutions;

• Solid understanding of data platforms—Snowflake, SQL Server, Oracle, etc.—and data modeling;

• Familiarity with SAP/ERP;

• Proven ability to create clear solution architectures and technical requirement documents;

• Strong test‐planning and execution skills, with attention to corner‐case coverage;

• Excellent communication, facilitation and stakeholder‐management abilities;
• Familiarity with Agile methodologies and tools (Jira, Azure DevOps, etc.);
• Fluent in English (additional languages such as German, Portuguese, Spanish or Italian a plus).

Nice-to-Haves:

• Project management certifications (eg: PMP);

• Yellow/Green Belt in Lean Six Sigma or similar process-improvement certification;
• Experience working in a global or multi‐region rollout environment;
• Knowledge of DevOps practices and continuous integration / continuous delivery (CI/CD).