Customer Success Manager- Predictive Maintenance 

Here at Siemens, we take pride in enabling sustainable progress through technology. We do this through empowering customers by combining the real and digital worlds. We do this through empowering customers by combining the real and digital worlds, thereby improving how we live, work, and move today and for the next generation! We know that the only way a business thrives is if our people are thriving. That’s why we always put our people first. Our global, diverse team would be happy to support you and challenge you to grow in new ways. Who knows where our shared journey will take you?

Transform the everyday with us!

Senseye Predictive Maintenance is an industry-leading cloud-based solution for predictive maintenance that was acquired by Siemens in 2022. With cutting-edge machine learning technologies, it empowers industrial customers to minimize unplanned downtime, optimize maintenance operations, and enhance the sustainability of their manufacturing processes.

Our web application, Senseye PdM, provides our customers with prognostic and condition monitoring tools at scale without the need for expert manual analysis.

Customer Success Manager ensures we support and provide guidance with collaborative working between Sales, Pre-sales, and Delivery departments. We are devoted and empowered to do everything reasonably possible to lead a customer to project success. As a Customer Success Manager, you have that rare ability to combine personal and technical skills to provide continuous guidance to customers during onboarding and on an ongoing basis, forming an adroit relationship that ultimately leads to the renewal and expansion of customer business. The role focuses on developing and maintaining strong customer relationships, supporting the technical aspects of deploying SenseyePdM to customers distributed globally across various industries.

We are looking for Customer Success Manager- Predictive Maintenance. This position is remote and can be based anywhere within the continental United States.

You’ll make an impact by:

• Lead regional teams by influencing to build and manage successful relationships, and project managing the onboarding process, ensuring our customer’s experience is seamless.

• Present new and updated application features to customers, helping to drive adoption through these enhanced functionalities.

• Experience of Condition Monitoring practices in the industrial setting is highly desired as expectation will be to engage on a technical level with client project and maintenance teams.

• Advising customers how to implement and gain value from Senseye^PdM. Customer Satisfaction is a key KPI in the business.

• The ability to independently manage projects and prioritize workload is a vital skill required of the position.

• Lead support responses and coordination for key accounts
• Lead sales and technical meetings with customers, internal stakeholders and prospects with existing accounts

You’ll win us over by having the following qualifications:

Basic Qualifications:

• Bachelor’s degree or higher in a technical subject such as Engineering, Physics or equivalent. 
• 8+ years’ industrial experience in a technical role
• Create standard-setting collateral to explain customer value leadership in a relatable and accessible manner to customer senior and technical leadership
• Champion capture and realization of new product concepts to meet customer demands and requests.
• Support Business Development and Marketing colleagues with development of collateral and new prospect meetings.
• Develop and implement new processes and collateral in collaboration with marketing and engineering departments to promote account growth & a better customer experience.
• Strong reliability engineering skills are desirable including experience in maintenance practices and policies.
• Excellent listening and presentation skills.
• Strong analytical and data-driven report writing and communication skills.
• Willingness to travel up to 50% and support project activities from a technical perspective.
• Experience collaborating with software development teams.
• An appreciation for machine learning and signal processing methods is desired but not essential.
• Experience with cloud-based technologies and the IIOT is desired but not essential.
• Legally authorized to work in the United States on a continual and permanent basis without company sponsorship

Preferred Qualifications:

• Direct experience in the fields of condition monitoring, vibration analysis or signal processing.
• Additional language, preferably Spanish or Portuguese. 

About Siemens:

We are a global technology company focused on industry, infrastructure, transport, and healthcare. From more resource-efficient factories, resilient supply chains, and smarter buildings and grids, to sustainable transportation as well as advanced healthcare, we create technology with purpose adding real value for customers. Learn more about Siemens here.

Our Commitment to Equity and Inclusion in our Diverse Global Workforce:

We value your unique identity and perspective. We are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society, while ensuring that we attract the best talent based on qualifications, skills, and experiences. We welcome you to bring your authentic self and transform the everyday with us.

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