Hello Visionary!

We empower our people to stay resilient and relevant in a constantly changing world. We’re looking for people who are always searching for creative ways to grow and learn. People who want to make a real impact, now and in the future. Does that sound like you? Then it seems like you’d make a great addition to our vibrant international team.

We are looking for: IT Provider Manager

You’ll break new ground by:

• Lead all aspects of IT providers fulfillment of contractual obligations during execution phase of IT contracts, both for project as well as maintenance services and for both traditional on-prem AMS services as well as for SaaS-Service delivery
• Implement IT provider governance and performance management within engagements with IT providers and handle the continuous monitoring of providers performance, SLA consistency and provider obligations. Ensure a continuous optimization and transparency of service delivery
• Set up and handle periodic performance and contract review boards, maintain the relationship with external IT service providers from a commercial, performance and contractual perspective.
• Handle partner concerns and disputes regarding Providers’ performance and contractual obligations as well as financial clarifications. Lead all aspects of provider compliance with IT service management requirements.
• Liaise with Provider and Siemens senior management, provider service delivery management, Siemens service management, purchasing and legal functions.
• Further develop the portfolio and practice of Provider Management. Grow the maturity and quality of the provider management portfolio.
• Act as a mentor and coach to the provider management team, further develop the skills of the international team.
• Manage large and strategic tenders or other sourcing activities as a project coordinator.

You’re excited to build on your existing expertise, including:

• Good background in IT provider management, especially performance management, partner concern management, governance, and board orchestration
• Experience in service level management, definition, implementation and monitoring as well as service credit handling
• Knowledge and experience with IT service management, service delivery, ITIL, IT project management
• Experience in tender management and / or other sourcing activities
• IT-domain know-how in one or multiple areas, e.g. ERP, Salesforce, Mendix, Pega, Snowflake.
• Dedicated, results oriented, able to work independently based on strategic targets
• Ambitious thinking and able to consider and handle financial impacts
• Able to motivate and lead people with or without formal authority
• Minimum of 7 years of international experience working on global projects and collaborating with intercultural teams.
• Effective communicator, good interpersonal relationship skills in an international and intercultural environment, strong analytical skills, track record in problem solving and handling partner concerns
• Perfect English, ability to negotiate contractual clauses in English

Create a better #TomorrowWithUs!

This role is based in Pune, Bangalore, where you’ll get the chance to work with teams impacting entire cities, countries - and the shape of things to come.

We’re Siemens. A collection of over 312,000 minds building the future, one day at a time in over 200 countries. We're dedicated to equality, and we encourage applications that reflect the diversity of the communities we work in. All employment decisions at Siemens are based on qualifications, merit and business need. Bring your curiosity and imagination and help us shape tomorrow.

Find out more about Siemens careers at: www.siemens.com/careers

Find out more about the Digital world of Siemens here: www.siemens.com/careers/digitalminds