Do you want to join us in helping to fight the world’s most threatening diseases and enabling access to care for more people around the world? At Siemens Healthineers, we pioneer breakthroughs in healthcare.  For everyone. Everywhere.

We offer you a flexible and dynamic environment with opportunities to go beyond your comfort zone in order to grow personally and professionally. Sound interesting? Then come and join our global team as a CS-LS Service Operations Support Service Consultant to provide third level service support and knowledge transfer to the Siemens Healthcare Regional Units and business partners worldwide, with a focus of moving service from onsite to online.

Our global team: We are a team of 66,000 highly dedicated employees across more than 70 countries passionately pushing the boundaries of what’s possible in healthcare to help improve people’s lives around the world. As a leader in the industry, we aspire to create better outcomes and experiences for patients no matter where they live or what health issues they are facing. Our portfolio, spanning from in-vitro and in-vivo diagnostics to image-guided therapy and innovative cancer care, is crucial for clinical decision-making and treatment pathways. #siemens

Our culture: We are part of an incredible community of scientists, clinicians, developers, researchers, professionals, and skilled specialists pushing the boundaries of what’s possible, to improve people’s lives around the world.  We embrace a culture of inclusivity in which the power and potential of every individual can be unleashed. We spark ideas that lead to positive impact and continued success.

This is a role well suited to an ambitious professional, looking for the next step in their career. As a CS-LS Service Operations Support Service Consultant, your responsibilities will include:

• Provide third-level service support to the Siemens Healthineers Regional Units and business partners worldwide for the Atellica Solution product lines.
• Perform investigations using ATS methodology to identify potential product issues.
• Collaborate with the Business Area to create and communicate interim and final solutions.
• Identify customer account issues and lead cross-functional team to develop, execute and monitor action plans that may require an onsite visit.
• Disseminate relevant technical information via the Service Knowledge Base.
• Partner with Business Area product experts on development and improvement initiatives to advance the Service perspective and serve as a channel of information for the team.
• Generate productivity savings to reduce service costs and effort
• Analyze service metrics, parts usage, and trends to identify opportunities for improvement

This position may suit you best if you are familiar with what is below, and would like to do develop your career with Healthineers

• Previous experience on the Atellica Solution product family
• Good PC skills (MS Office software like Word, PowerPoint, Excel and Outlook)
• Good interpersonal and communication skills
• Experience working with data models to detect trends and form conclusions that can be presented to senior levels of management
• Can work collaboratively with other functions and share knowledge
• Knowledge of the complaint escalation process
• Understanding of clinical laboratory operations

Required skills to have for the success of this role

• Bachelor’s degree or equivalent experience required
• Minimum of 5 years experience in Laboratory Diagnostics
• Minimum 3 years experience on Atellica Solution
• Willing to travel up to 20%

At Siemens Healthineers, we value those who dedicate their energy and passion to a greater cause. Our people make us unique as an employer in the med-tech industry. What unites and motivates our global team is the inspiration of our common purpose:  To innovate for healthcare, building on our remarkable legacy of pioneering ideas that translate into even better healthcare products and services. We recognize that taking ownership of our work allows both us and the company to grow. We offer you a flexible and dynamic environment and the space to move beyond your comfort zone to grow both personally and professionally.

As an equal-opportunity employer we are happy to consider applications from individuals with disabilities.